Customer Support Executive
4 hours ago
Job Title: Customer Experience Specialist
Location: Gurugram, Haryana
About Anveshan Farm:
We're a community of passionate farmers and entrepreneurs working together to revolutionise the food industry. Our mission is to empower rural communities by setting up micro food processing units near farms. This not only creates jobs but also ensures fair trade and eliminates middlemen, bringing you the freshest, most authentic food straight from the source.
Established by the visionary IITians Kuldeep Parewa, Aayushi Khandelwal, and Akhil Kansal, Anveshan Farm is committed to preserving traditional food practices and providing you with wholesome, chemical-free superfoods. Join us in supporting sustainable agriculture and enjoying the pure taste of nature.
Your Mission as Customer Experience Specialist:
• Champion Customer Advocacy: Serve as the voice of our customers, actively listening to their needs and concerns, and ensuring their satisfaction is at the forefront of everything we do.
• Drive Innovation: Identify and address customer pain points with empathy and a proactive approach. Collaborate with cross-functional teams to implement transformative solutions that exceed customer expectations.
What We're Looking For:
• Customer-Centric Superstar: A passion for crafting exceptional customer experiences, combined with the ability to handle a demanding workload of 100-120 queries per day across chat, email, and calls while maintaining a consistently high level of customer satisfaction.
• Articulate Communication: Clear and concise communication, both verbal and written, to effectively connect with customers on a personal level.
• Analytical Acuity: A sharp mind capable of discerning trends, analyzing data, and devising innovative solutions.
• Proactive Problem-Solving: A forward-thinking approach and a drive to anticipate and address customer challenges with creativity and efficiency.
• Empathetic Engagement: A genuine focus on listening to and understanding customer feedback, fostering a sense of connection and trust.
• CRM Familiarity: Experience with CRM tools like Freshdesk, Zendesk, Ozontel, Shopify, and Shiprocket is essential for managing customer interactions effectively.
Qualifications and Experience:
• Educational Background: Undergraduate degree or above.
• Experience: 1-2 years of experience in D2C, FMCG, or a related industry, demonstrating a strong track record of providing exceptional customer experiences.
Why Choose Anveshan Farm?
• Career Growth: Ignite your career journey with ample opportunities for advancement in a rapidly growing company.
• Impactful Work: Contribute to a meaningful mission that nourishes lives and sustains the planet.
• Supportive Culture: Join a dynamic team of passionate individuals, where innovation thrives and collaboration flourishes. Our benevolent and motivating founders are dedicated to fostering a supportive environment where your growth and success are prioritized.
Ready to Make a Difference?
Join the Anveshan Farm team and contribute to our mission of providing exceptional customer experiences. Apply now to embark on a rewarding journey of growth, development, and customer satisfaction.
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