Cse (Customer Support Executive)
4 months ago
Customer Support Executive
**Location**: Udyog Vihar, Gurugram, Haryana
**Role Overview**:
We are seeking dynamic and customer-oriented individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues related to their bank accounts, transactions, and KYC requirements.
**Key Responsibilities**:
2. Identify and assess customers' needs to achieve satisfaction, ensuring excellent services standards.
3. Resolve customer issues efficiently and effectively, maintaining a high level of professionalism and empathy.
4. Assist customers in completing necessary documentation and procedures for KYC compliance.
5. Provide accurate and detailed information to customers regarding their account status, transactions, and related inquiries.
6. Collaborate with internal teams to escalate and resolve complex customer issues.
7. Ensure compliance with all banking regulations and procedures.
**Requirements**:
- Graduation from any field is mandatory.
- Excellent communication skills in English and Hindi, both written and verbal.
- Ability to empathize with customers and demonstrate strong interpersonal skills.
- Prior experience in customer service is advantageous but not mandatory. Freshers are welcome to apply.
- Strong problem-solving skills with attention to detail.
- Ability to work effectively in a fast
- paced environment and adapt to changing priorities.
- Basic knowledge of banking operations and KYC regulations is preferred.
**Additional Information**:
- Salary: 24,000 INR to 30,000 INR CTC per month.
- Shifts: 24/7 rotational shifts. (For female employees, day shifts are available).
- Workdays: 6 days working with 1 rotational week off
Pay: ₹24,000.00 - ₹30,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7838722175
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