Senior Symantec Network Security Support Engineer
3 weeks ago
We're seeking a Senior Symantec Network Security Support Engineer (L3/SME)
As a Senior Symantec Network Security Support Engineer (L3/SME), you will serve as a Subject Matter Expert within a global support team. You’ll be responsible for resolving complex technical issues, mentoring Level 2 engineers, and ensuring the security posture of customer environments. This role demands deep technical expertise, proactive communication, and a passion for continuous learning and customer success.
At TeKnowledge , your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.
You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.
Why You’ll Enjoy It Here:
Be Part of Something Big – A growing company where your contributions matter. Make an Immediate Impact – Support groundbreaking technologies with real-world results. Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions. Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect. We Care – Integrity, empathy, and purpose guide every decision.
We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Responsibilities
Act as a trusted advisor to customers, providing expert guidance and support. Troubleshoot complex technical issues in diverse customer environments. Lead and mentor team members, offering escalation support and training. Own the customer experience and drive successful outcomes. Communicate empathetically and effectively with internal and external stakeholders. Ensure timely resolution of cases to support customer retention and adoption. Participate in weekend and holiday coverage as needed. Contribute to regional and global projects. Continuously improve customer service skills and technical capabilities. Follow company procedures and fulfill assigned roles diligently.
Qualifications
Experience: 5–9 years in technical support and customer relationship roles. Education: Bachelor's degree in Information Technologies or a related discipline (required).Master’s degree or technical certifications (preferred).High school diploma (required). Certifications: Cybersecurity certifications such as Security+, CySA+, CASP+, SSCP, CCSP, CISSP, CCNA, CCNP are a plus.CompTIA Security+ preferred. Technical Skills: Expertise in Symantec Network Security: ISG Proxy, Web Isolation Cloud, Cloud SWG.Experience with Symantec Endpoint Security.Hands-on knowledge of Active Directory, DNS, DHCP, TCP/IP, Routing, Windows OS, Virtualization.Familiarity with Firewall, Proxy, IDS/IPS, PKI, Wireshark, Netmon, Memory Dump Analysis, Process Monitor/Explorer, Linux, Mac OS, SQL, Cloud/Hybrid environments, IIS, Apache. Languages: English: Intermediate proficiency.Local language: Professional proficiency.
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