General Manager – Interior Project Operations

3 weeks ago

Kottayam, Kerala, India Livspace Full time

As an General Manager, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc, to ensure they get the required support to meet the customer promised timelines and quality standards.

  • Own the customer experience completely, post booking of the project till the time of handover. Act as the highest point of escalation for your region and ensure any of issues highlighted by customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross-functional teams such as installer teams, vendor teams, category teams, product teams, etc, to enable faster issue resolution for your team members to solve problems on the ground.
  • Be a people manager to empower the existing team and also hire the best talent in the country to strengthen the team in your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.

EXPERTISE AND QUALIFICATIONS

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/ business partnerships through builders, architects, and interior consultants in order to achieve maximum project reach.

  • General Manager

    4 days ago

    Kottayam, Kerala, India GENTLEMAN CHIT FUNDS Full time ₹ 9,50,000 - ₹ 13,00,000 per year

    Job Title: General Manager (Chit Funds)Company: Gentleman Chit Funds Co (I) Pvt LtdLocation: ThalayolaparambuEmployment Type: Full-TimeExperience Required: Minimum 10 Years in Managerial Roles Finance or NBFC (Required)Educational Qualification: Postgraduate (MBA/Finance/Management or equivalent)Age Requirement: 48 – 55 YearsAbout the CompanyGentleman Chit...

  • Senior Project Manager

    3 weeks ago

    Kottayam, Kerala, India Sance Steriles Private Limited Full time

    We are seeking a highly skilled and experienced Senior Project Manager to join our team. The successful candidate will be responsible for overseeing and managing greenfield projects, particularly in USFDA/EU approved Liquid Injection Plants. The role requires a strong understanding of various aspects of project management, including coordination with...

  • Business Development Manager

    4 days ago

    Kottayam, Kerala, India SBI General Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSBI General Insurance, established in 2009, has grown substantially from 17 branches in 2011 to over 170 branches across India. We have proudly served over 10 crore customers through our extensive multi-distribution model, which includes Bancassurance, Agency, Broking, Retail Direct Channels, and Digital partnerships. Our vast network of...

  • Technical Project Manager

    4 weeks ago

    Kottayam, Kerala, India Samay Consulting Full time

    Samay Consulting is looking for a dynamic Senior Program Manager to manage project progress and budgets, and collaborate with business stakeholders. The Senior-level Program Manager is expected to have 5+ years of experience.The Technical Program Manager (TPM) for Xstore will oversee the implementation, integration, and enhancement of the Xstore...

  • Sales Manager

    4 days ago

    Kottayam, Kerala, India Anglian Decor Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Urgently Hiring – Sales Manager & Accounts ManagerCompany: Leading Home Furnishing BrandLocation: ChanganacherryJob Type: Full-TimeExperience Required: 3–5 Years (in relevant roles)Joining: Immediate preferred1. Sales ManagerKey Responsibilities:Generate new business and meet sales targetsHandle B2B and B2C sales (retail, designers, architects,...

  • Business Development Manager

    5 days ago

    Kottayam, Kerala, India Jac Group Full time ₹ 3,84,000 - ₹ 4,80,000 per year

    Please visit our website: For our Retail Showroom selling high value engineered wooden Doors & Veneers, plus other premium panel products like MDF, HDF, Wooden Flooring and Wall Panels along with various interior products.Building materials industry exposure and experience in related products for interiors preferred.Applicants from the following industries...

  • 3D Designer

    1 week ago

    Kottayam, Kerala, India VISWAS INTERIORS Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    3D Designer - InteriorWe are seeking a highly creative and skilled 3D Designer - Interior to join our team. The ideal candidate will be responsible for bringing our interior design concepts to life through stunning, photo-realistic 3D visualizations and walkthroughs. You will work closely with our design team and clients to create captivating visuals that...

  • Project Manager

    4 days ago

    Kottayam, Kerala, India AXON TECH SECURITY SOLUTIONS Full time ₹ 84,000 - ₹ 12,00,000 per year

    Prepare detailed estimates for different IT or ELV projectsReview estimates to ensure accuracy, completeness and compliance with defined scope of work.Support technically in review of design packages and drawings.Coordinate with Project Manager, technical team, and vendorsPrepared reports and submitted them to concerned authorities within prescribed...

  • Urgent) 3d Visualizer

    3 weeks ago

    Kottayam, Kerala, India INTERIO INTERIORS Full time

    We are seeking a talented and detail-oriented 3D Visualizer with hands-on experience using Coohom to join our design and visualization team As a 3D Visualizer you will be responsible for creating high-quality photorealistic 3D renders and walkthroughs for interior and architectural projects helping bring design concepts to life Key Responsibilities ...

  • Operations Manager

    4 days ago

    Kottayam, Kerala, India Hotel Pentagon A Unit of 101 Square Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    We are seeking a highly organized, dynamic, and service-driven Operations Manager to oversee the daily operations of our bar hotel. The ideal candidate will be responsible for ensuring the smooth running of both hospitality and bar services, maintaining high standards of guest satisfaction, staff performance, and operational efficiency.Hotel...