Sales Executive

3 weeks ago

Mumbai, Maharashtra, India Kritarra Jewels Full time

We are seeking a dedicated and passionate Luxury Jewellery Sales Professional to represent our brand, Kritarra, and provide exceptional service to our discerning clientele. The ideal candidate will possess a deep understanding of luxury products, sales techniques, and customer service excellence. This role requires an individual who can build long-lasting relationships with clients and provide personalized shopping experiences.

Responsibilities

Sales Excellence:

  • Drive sales by providing personalized assistance to customers in selecting high-end jewelry pieces.
  • Maintain a high level of product knowledge to effectively communicate features, benefits, and care instructions for jewelry collections.
  • Meet and exceed sales targets and KPIs while maintaining a high standard of customer service.
  • Upsell and cross-sell luxury jewelry items, accessories, and complementary products.

Customer Relationship Management:

  • Build and nurture strong relationships with clients through exceptional service, follow-ups, and personalized attention.
  • Identify and anticipate the needs of clients, offering tailored recommendations and services to enhance their shopping experience.
  • Develop a loyal clientele base by providing VIP services, including private viewings, exclusive events, and personalized product offerings.

Product Expertise:

  • Continuously update knowledge of the jewelry collection, market trends, competitors, and brand history.
  • Provide expert advice to customers on jewelry selections, proper care, and design details.

Administrative Duties:

  • Process transactions accurately and efficiently, including processing payments, returns, and exchanges.
  • Maintain accurate customer data and sales records.
  • Assist in inventory management and order tracking.

Qualification:

Education:

  • High school diploma or equivalent required; a degree in fashion, business, or a related field is a plus

Experience:

  • Minimum of 2–3 years of experience in luxury retail sales or a related field, with a strong background in high-end jewelry, watches, or fashion accessories.
  • Proven track record of meeting and exceeding sales targets in a luxury retail environment.

Skills:

  • Strong communication and interpersonal skills, with the ability to engage with high-net-worth clients.
  • Exceptional customer service skills and a passion for delivering an extraordinary customer experience.
  • In-depth knowledge of luxury jewelry products, including diamonds, precious metals, and gemstones.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in point-of-sale systems, basic computer software, and client management tools.

Personal Attributes:

  • Elegance, professionalism, and a polished appearance.
  • Detail-oriented with a passion for the luxury retail industry.
  • Ability to adapt to different client personalities and deliver bespoke services.

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