East Vantage
2 months ago
Job description:
- As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions.
- You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback.
- You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
- You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data.
- You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members.
- You are flexible and thrive in a fast-paced environment with changing Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
- Understand data sets within the Data Services Enterprise Data platform and other systems
- Translate user requirements independently
- Work with Business Insights, IT and technical teams
- Create PowerPoint decks and present insights to Master's degree in a relevant field.
- Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
- 5+ years of experience in an analytical, customer insights or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
- Well-organized and high energy.
- You are available to work from our Bangalore office from Day 1
-
Automation Quality Assurance Specialist
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeAbout East VantageEast Vantage is a global business solutions company that has been enabling offshore operations for over a decade. We serve our clients by understanding their business needs and implementing tailored solutions that meet their expectations.Job OpportunityWe are seeking experienced Automation Testers to join our team. As an Automation Tester...
-
Laravel Engineer
4 weeks ago
Bengaluru, Karnataka, India East Vantage Full timeJob Description:East Vantage is seeking a skilled Laravel Developer to join our team. Below are the key responsibilities and requirements for this position.Key Responsibilities:Develop, maintain, and enhance web applications using the Laravel framework.Collaborate with cross-functional teams to prioritize and implement features and improvements.Write clean,...
-
Senior IT Systems Support Specialist
7 hours ago
Bengaluru, Karnataka, India East Vantage Full timeWe're seeking an experienced AWS Technical Lead to join our team at East Vantage. This role will play a key part in delivering high-quality services to our customers.We offer a competitive salary of $140,000 - $200,000 per year, depending on experience.About the RoleThis Senior System Engineer will be primarily responsible for Level 3 systems support of IT...
-
AWS Technical Lead
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeEast Vantage is seeking a highly experienced Cloud Infrastructure Engineer to lead our AWS team. This role will play a key part in delivering high-quality services to our customers.We offer a competitive salary of $160,000 - $220,000 per year, depending on experience.About the RoleThis Senior IT Systems Support Specialist will be primarily responsible for...
-
Cloud Infrastructure Engineer
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeEast Vantage is a Managed Services Provider seeking an experienced Cloud Infrastructure Engineer to join our team. With a focus on AWS, this role will play a key part in delivering high-quality services to our customers.We offer a competitive salary of $120,000 - $180,000 per year, depending on experience.About the RoleThis Senior IT Systems Support...
-
Odoo Technical Lead
7 hours ago
Bengaluru, Karnataka, India East Vantage Full timeAbout East VantageWe are a fast-growing technology company based in Bangalore, India. We specialize in providing top-notch digital solutions to our clients using the latest technologies.
-
Creative Director
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeAbout UsEAST VANTAGE is a leading provider of business process outsourcing (BPO) services, seeking a highly skilled Creative Director / Content Chief Officer to join our team. As a creative leader, you will play a critical role in driving business growth through innovative content strategies and engaging presentations.Job ResponsibilitiesDevelop and execute...
-
Senior Odoo Implementation Specialist
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeJob Description:As a Senior Odoo Developer at East Vantage, you will be responsible for leading end-to-end Odoo implementation projects. This includes overseeing project timelines, allocating resources effectively, and managing risks to meet client expectations. You will also lead a small team of developers, mentoring them and ensuring best practices in...
-
Senior Systems and Cloud Support Specialist
7 hours ago
Bengaluru, Karnataka, India East Vantage Full timeJob DescriptionAs a Senior System Engineer at East Vantage, you will be responsible for the continued success of our key customers across our public and Multi-Cloud offerings. You will participate as a part of a matrixed team, working across the global EV resource group to ensure that our customers are protected and have a high level of satisfaction with the...
-
Customer Insights Manager
3 weeks ago
Bengaluru, Karnataka, India East Vantage Full timeJob OverviewWe are seeking an experienced Customer Insights Manager to join our team at East Vantage. In this role, you will play a crucial part in improving customer experience, retention, and growth by identifying opportunities in real-time.You will partner with analysts and directors to deliver impactful presentations that drive action across the...
-
Data-Driven Customer Experience Strategist
3 weeks ago
Bengaluru, Karnataka, India East Vantage Full timeJob Description:We are seeking a highly skilled Data-Driven Customer Experience Strategist to join our team at East Vantage. This role involves playing a crucial part in enhancing customer experience, retention, and growth by identifying key opportunities in real-time and presenting actionable insights to various teams.About the Role:Collect, stitch, and...
-
Senior PHP Web Developer
1 week ago
Bengaluru, Karnataka, India East Vantage Full timeJob Title:Senior PHP Web DeveloperJob Description:We are seeking a highly skilled and experienced Senior PHP Web Developer to join our team at East Vantage. As a Senior PHP Web Developer, you will be responsible for designing, developing, and maintaining web applications using the Laravel framework.About the Role:This is a full-time position that requires a...
-
Senior Customer Insights Business Analyst
4 weeks ago
Bengaluru, Karnataka, India East Vantage Full timeSenior Customer Insights Business AnalystAbout the RoleEast Vantage is seeking a highly skilled Senior Customer Insights Business Analyst to join our team. As a Senior Customer Insights Business Analyst, you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing...
-
East Vantage
2 weeks ago
Bengaluru, India East Vantage Full timeEastvantage is seeking a dynamic and innovative Creative Director / Content Chief Officer to join our growing team. In this role, you will lead creative and content-driven business development initiatives that directly impact growth and market positioning. As a strategic leader with expertise in creative direction and communications, you will inspire a...
-
Chief Customer Insights Strategist
1 week ago
Bengaluru, Karnataka, India East Vantage Full timeJob Title: Chief Customer Insights Strategist">About the Role:">We are seeking a seasoned Senior Data Analyst to join our team at East Vantage. As a Chief Customer Insights Strategist, you will play a pivotal role in driving customer-centric initiatives by analyzing Voice of Customer and CX data. Your expertise will help us identify opportunities to improve...
-
AWS Cloud Architect Lead
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeAbout the RoleWe are seeking an experienced Senior System Engineer to join our team at East Vantage. As a Senior System Engineer, you will be responsible for the continued success of our key customers across our public and Multi-Cloud offerings. You will participate as a part of a matrixed team, working across the global EV resource group to ensure that our...
-
Cloud Infrastructure Engineer
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeJob OverviewEast Vantage is a leading Managed Services Provider seeking an experienced Senior System Engineer to join our team. This role involves providing Level 3 systems support for IT Public Cloud services, with a primary focus on AWS. The ideal candidate will have significant domain knowledge and provide thought leadership to the team in this area.Key...
-
Cloud Infrastructure Specialist
24 hours ago
Bengaluru, Karnataka, India East Vantage Full timeEast Vantage is a Managed Services Provider that offers public and multi-cloud solutions. We are seeking an experienced Senior System Engineer to join our team as part of a matrixed support model.Job DescriptionWe are looking for a skilled Senior System Engineer with expertise in AWS infrastructure management, troubleshooting, and problem-solving. The ideal...
-
Senior Systems Engineer
24 hours ago
Bengaluru, Karnataka, India East Vantage Full timeAs a Senior System Engineer at East Vantage, you will be responsible for delivering high-quality IT Public Cloud services to our customers. We are looking for a talented individual with a strong background in AWS infrastructure management, scripting, and problem-solving.About the RoleThe ideal candidate will have significant experience in providing level 3...
-
Chief Creative Officer
8 hours ago
Bengaluru, Karnataka, India East Vantage Full timeJob Title: Creative Director / Content Chief OfficerJob SummaryWe are seeking a highly skilled and experienced Creative Director / Content Chief Officer to join our team at EAST VANTAGE. The ideal candidate will have a strong background in creative leadership, content strategy, or business development, with a proven track record of success. They will be...