Client Manager

2 days ago

GTB Nager, India Enterprise Minds, Inc Full time

At Enterprise Minds, we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune, we are a fast-growing company redefining how AI, ML, and automation drive real-world results.

Why Work with Us?

  • Innovation-First Culture: Collaborate on AI/ML, digital twins, and cloud engineering projects that make a real difference.
  • Career Growth: Work alongside industry experts and access continuous learning opportunities.
  • Global Impact: Deliver mission-critical solutions for enterprise clients worldwide.
  • People-Centric Environment: Enjoy work-life balance, mentorship, and a supportive team culture.

Role Profile: Client Manager – Account Mining (IT Services)

Location: Delhi, India

Job Type: Full-Time

Department: Client Success / Sales

Reports to: Head of Client Success / Sales Director

Role Objective:

As a Client Manager – Account Mining, you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business.

Key Responsibilities:

Client Management & SPOC

  • Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication.
  • Understand the client's business goals, technology landscape, and pain points to tailor services and support.
  • Conduct regular review meetings, performance updates, and feedback sessions.

Account Mining & Growth

  • Identify and pursue opportunities for upselling and cross-selling IT services and solutions.
  • Collaborate with internal technical and sales teams to develop value-driven proposals.
  • Track account growth metrics and ensure alignment with revenue targets.

Client Onboarding & Transition

  • Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination.
  • Ensure clear communication of project scope, expectations, and timelines.
  • Seamlessly transition clients to operational support teams post-implementation.

Sales & Support Collaboration

  • Work closely with the pre-sales and technical teams to align solutions with client requirements.
  • Assist with RFP responses, proposal development, and solution demos.
  • Escalate and resolve client issues in collaboration with service delivery and support teams.

Reporting & Documentation

  • Maintain accurate CRM records of client interactions, opportunities, and support tickets.
  • Provide internal reporting on account health, risks, and growth forecasts.

Candidate Profile:

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • MBA is a plus.

Experience:

  • 7-12 years of experience in client/account management, preferably in IT services or solutions.
  • Proven track record of account mining and expanding client relationships.

Skills:

  • Strong interpersonal and communication skills.
  • Ability to identify business needs and align them with technical solutions.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).
  • Project coordination or delivery experience is a plus.

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