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Digital Account Manager

2 months ago

Bareilly, India Oxper Full time

About the Company:-


Oxper Martech is the top B2B Marketing & Advertising agency in Gurgaon. We provide B2B Digital Marketing, ABM, Social media marketing & 360 degree solutions to our clients.


Responsibilities:-


  • Ensuring a positive and professional client service experience.
  • Plan and execute all digital marketing campaigns based on marketing strategies / email or phone database / remarketing ads etc.
  • Managing client inquiries via phone, email, online, or in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Getting Digital Marketing Strategy & Advertising Strategies which include Social Media, S.E.O., Google AdWords and any other platforms as per requirements, from the external agency.
  • Day-to-day management of online campaigns across channels including (but not limited to): paid social, paid search, content, organic, referral, email, direct mail, podcasts, affiliate, videos etc
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer and emerging trends in client services.
  • Recommending improvements based on client services feedback.
  • Provide hands-on support with the delivery of digital campaigns.
  • Build long-term associations with global clients and ensure customer satisfaction.
  • Provide solutions by finding ways and means of cutting across functions by understanding their business objectives.
  • Manage delivery by managing workflow, resource requirements, and output quality.


Requirements :-


  • Proven experience in digital marketing and creatives.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
  • Experience in setting up and optimizing Google AdWords campaigns.
  • Proficiency in CRM software, such as ZOHO and HubSpot.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on client-related matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.
  • Experience in SMO, SMM, SEM, SEO and other digital marketing tools.
  • One must have their own laptop and good internet connectivity.