Aptly Tech
5 days ago
Job Description:
- This is a full-time on-site role for an Account Manager for our India Location.
- The Account Manager will be responsible for managing existing accounts, developing new business and revenue growth strategies, building long-term relationships with clients, and working cross-functionally with product and services teams to drive value for the Technical sales and account management skills.
- Strong understanding of cloud services and infrastructure.
- Ability to develop new business and revenue growth strategies.
- Excellent communication, presentation, and interpersonal skills.
- Experience working with cross-functional teams.
- Bachelor's degree in business, Marketing, Computer Science, or related field.
- Experience in the IT outsourcing and consulting industry is a plus.
- Knowledge of Microsoft and Amazon cloud services is a plus.
- Strong Power point skills with creating Presentation, customer proposal.
- Experience with Contract writing and negotiation.
Key Responsibilities:
Account Management:
- Proactively manage existing client relationships, ensuring high levels of customer satisfaction.
- Identify and address client needs and challenges, proactively proposing solutions and services.
- Conduct regular account reviews with clients to discuss performance, identify areas for improvement, and explore new opportunities.
- Build and maintain strong relationships with key decision-makers within client organizations.
Business Development:
- Identify and pursue new business opportunities within existing and new client accounts.
- Develop and execute strategic account plans to achieve revenue and growth targets.
- Conduct market research and competitive analysis to identify new market segments and opportunities.
- Develop and deliver compelling presentations and proposals to prospective clients.
Revenue Growth:
- Drive revenue growth by upselling and cross-selling existing products and services to clients.
- Negotiate and close deals, ensuring profitable outcomes for the company.
- Develop and implement pricing strategies that are competitive and profitable.
Cross-functional Collaboration:
- Work closely with product, engineering, and delivery teams to ensure seamless client onboarding and project delivery.
- Collaborate with marketing and sales teams to develop and execute go-to-market strategies.
- Provide valuable client feedback to internal teams to improve product offerings and service delivery.
Other Duties as Assigned:
- Participate in industry events and conferences to network and build relationships.
- Stay abreast of industry trends and best practices in account management and sales.
- Contribute to the development and improvement of sales processes and methodologies.
-
Lead Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAbout Aptly TechAptly Tech is a software company that values innovation and customer satisfaction. We are committed to providing top-notch support to our customers, and we need a skilled Operations Manager to lead our team.The successful candidate will have a degree in Computer Science, Engineering, or a related field, and at least 5-8 years of experience in...
-
Technical Support Operations Director
2 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech is seeking a talented Technical Support Operations Director to join our team in Bangalore or Hyderabad. As a key member of our support operations team, you will be responsible for leading a team of Technical Support Engineers and delivering exceptional customer service across various channels.The ideal candidate will have 5-8 years of experience...
-
Customer Service Manager
2 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech invites applications for the position of Customer Service Manager - Bangalore. We are looking for a seasoned professional to lead our Technical Support Engineers in Bangalore or Hyderabad. This role offers a chance to build a high-performing team and deliver exceptional customer service across various channels.The successful candidate will possess...
-
Senior Operations Lead
2 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech is seeking a skilled Senior Operations Lead to lead our team of Technical Support Engineers in Bangalore or Hyderabad. As a key member of our support operations team, you will be responsible for building and managing a high-performing team that delivers exceptional customer service across various channels.The ideal candidate will have 5-8 years of...
-
Technical Support Director
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeTech Support Director - Drive Operational Excellence at Aptly Tech! We're seeking an experienced leader to oversee our global support operations and drive business growth. If you have a passion for delivering exceptional customer service and building high-performing teams, we'd love to hear from you!The ideal candidate will have 5-8 years of experience in...
-
Operations Lead
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech is seeking an experienced Operations Lead to drive operational excellence within our global support environment. The successful candidate will lead a team of technical support engineers, fostering a culture of continuous learning and development.The ideal candidate will have proven experience as an Operations Manager or similar role within a...
-
Customer Service Manager
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech is hiring a CUSTOMER SERVICE MANAGER to oversee our global support operations. As a key member of our team, you will be responsible for driving operational excellence, building a high-performing team, and delivering exceptional customer service.We are looking for a seasoned professional with 5-8 years of experience in operations management,...
-
Operations Manager
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeAptly Tech: Exceptional Customer Service OpportunityWe are seeking an experienced Operations Manager to lead our team of technical support engineers in Bangalore or Hyderabad. This role provides a unique chance to drive operational excellence within a global support environment, spanning APAC, EMEA, and US time zones.You will be responsible for:Building a...
-
Aptly Technology
2 months ago
Hyderabad, India Aptly Technology Corporation Full timeAptly Technology is urgently hiring for Senior/Lead Power BI Developer role with Microsoft Fabric BI skills for Microsoft (Client) for Hyderabad & Bangalore Location_Hybrid working mode. Top Skills : Previous experience as Tech Lead, Customer Support role, SME will be preferred. Job Responsibilities : Role : Partner Technical Advisor. Overview : The BI...
-
Aptly Technology
3 weeks ago
Hyderabad, India Aptly Technology Corporation Full timeAptly Technology is urgently hiring for Senior/Lead Power BI Developer role with Microsoft Fabric BI skills for Microsoft (Client) for Hyderabad & Bangalore Location_Hybrid working mode. Top Skills : Previous experience as Tech Lead, Customer Support role, SME will be preferred. Job Responsibilities : Role : Partner Technical Advisor. Overview : The BI...
-
Customer Service Operations Director
3 weeks ago
Hyderabad, Telangana, India Aptly Tech Full timeKey ResponsibilitiesWe are seeking an experienced Operations Manager to lead our team of technical support engineers in Bangalore or Hyderabad. The successful candidate will have a proven track record of delivering exceptional customer service, building high-performing teams, and implementing process improvements.Responsibilities include:Building a...
-
Continuous Improvement
4 months ago
Hyderabad, Telangana, India Wipro Limited Full timeHyderabad, India - DOP - 3095417 **Job Description**: - Urgently Looking for Continuous Improvement - (CI) - Location : Hyderabad - WFO- 5 days - Exp: 7-12 Years - Notice period : Immediate Must have - 1. Lean Six Sigma certified Greenbelt, Black belt and must have done at least 2 project post certifications. - 2. Understand Process Re-engineering - 3....