Student Support

3 weeks ago

New Delhi, India Aakash Full time
Job ID NAC06 Post Date Fri, 05/23/2025 - 12:00 Role Student Support & Admission Officer Job Location Pan India Job Description

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an SSAO, you are expected to:
1. Contribute towards revenue generation by working on the sales targets, by selling/up- selling/cross-selling the company& exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.

Desired Profile

To be successful in the SSAO role you are required to have:
1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.

Must have Attitude:
1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.

Qualification:
1. Must have bachelor’s degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:
1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.

Industry Type EdTech Education Graduate in any discipline Telephone E-Mail Address Aakash Educational Services Limited 3rd Floor, Incuspaze Campus – 2,Plot no. 13, Sector – 18, Udyog Vihar.
Gurgaon, Haryana
India, Experience >2 Years

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