L1 Support Engineer

4 weeks ago

Hyderabad, India Mouri Tech (P) Ltd Full time

Job Title : L1 Support Engineer/ IT Help Desk


Exp : 2 to 5 Years

Location : Hyderabad

Job Description :

- Provide 24/7 on-call rotational support of critical business applications as scheduled and required


- Good Knowledge on ticketing tools like ServiceNow

- Service Desk and Remote Desktop support and deliver outstanding support by understanding user's IT and business needs.

- Acts as the first point of contact for Users - The SD handles all incoming IT-related incidents and service requests and provide a consolidated SD to support all in-scope End Users and IT products and services.

- Maintain First Call Resolution & Response and Resolution SLA

- Ability to work independently.

- Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem-solving skills with experience in using diagnostic tools.

- Strong Interpersonal skills.

- Strong written and communication skills, including the ability to effectively interact with business partners and internal team members.

- Flexible working approach due to working hours.

- Minimum 1 years of experience international voicecall support

- Familiarity with common operating systems (e.g., Windows, MacOS, Linux) and software applications.

- Basic understanding of network concepts, such as IP addresses, DHCP, and DNS.

- Familiarity with hardware components like CPUs, RAM, and hard drives.

- Knowledge of mobile devices, printers, and other common peripherals

(ref:hirist.tech)

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