 
						Area Manager
5 days ago
Business Strategy & Growth:- Lead the development and execution of business strategies for the Neobiz & Micro segments within the VRM channel.- Collaborate with key stakeholders including Proposition, Finance, and Investment Advisory teams to align on business goals and ensure successful implementation of strategic initiatives.- Drive business growth through customer acquisition, portfolio expansion, and cross-selling of banking products.- Monitor market trends, competitor activities, and customer feedback to identify new opportunities and enhance product offerings. Team Leadership & Management:- Manage a team of Business Banking Virtual Relationship Managers and support staff to ensure achievement of sales, revenue, and service targets.- Provide effective leadership, motivation, and coaching to the VRM team to enhance productivity and engagement.- Conduct regular performance reviews, set clear KPIs, and foster a high-performance culture.- Ensure continuous training and development of team members to improve product knowledge, relationship management, and sales capabilities. Relationship & Service Excellence:- Ensure superior customer experience across the VRM channel through proactive engagement and efficient service delivery.- Work closely with internal departments (Credit, Operations, Risk, Compliance) to ensure timely and accurate resolution of client requirements.- Drive adherence to customer service standards, ensuring consistent delivery of value to Business Banking clients. Risk Management & Compliance:- Ensure all VRM operations adhere to bank policies, regulatory requirements, and compliance guidelines.- Monitor portfolio quality, identify early warning signals, and take corrective actions to mitigate credit and operational risks.- Promote a culture of risk awareness and ethical business practices within the team. Performance Tracking & Reporting:- Track business performance metrics, analyze data, and provide regular reports to senior management on sales, revenue, and portfolio health.- Identify gaps and implement corrective measures to achieve business objectives.- Support management in forecasting, budgeting, and strategic planning for the Neobiz & Micro segments.Qualifications, Skills, and Experience:- Bachelor's degree in Business, Finance, Economics, or related field (Master's preferred).- Minimum 6-8 years of experience in Business Banking, SME Banking, or related areas, with at least 3 years in a leadership or area management role.- Strong knowledge of Neobiz/Micro business segments, banking products, and digital/virtual relationship models.- Proven track record in sales management, business growth, and team leadership.- Excellent communication, analytical, and interpersonal skills.- Strong understanding of risk management, compliance, and credit processes.- Ability to work collaboratively across departments and influence key stakeholders.- Proficiency in CRM systems and digital banking tools. (ref:iimjobs.com)
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