Redis - Customer Success Manager

- Role Overview: We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the India region.- As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention.- You will work closely with cross-functional teams to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: Customer Relationship Management: (Travelling across India 30-40%).- Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.- Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.- Build and maintain long-term relationships with stakeholders across technical and business teams. Value Realization and Advocacy:.- Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.- Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.- Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. Customer Enablement and Success Planning:.- Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions.- Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.- Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. Retention and Growth:.- Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.- Track account health through regular check-ins, identifying and mitigating risks early.- Ensure contract renewals by demonstrating ongoing value and supporting customers' evolving needs. Collaboration and Teamwork:.- Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.- Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands. Qualifications. Experience:.- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.- On site with customers in the India market, face to face engagement (not remote).- Experience in delivering business reviews / QBRs with customers at exec level (not service delivery).- Preference experience managing customers within Banking/ Financial Services. Technical Acumen.- Strong understanding of cloud services, data platforms, or related technologies.- Familiarity with Redis or NoSQL databases is a plus.- Some experience with SaaS products and public cloud (AWS, GCP, Azure).- Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. Customer-Centric Mindset:.- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. Communication Skills:.- Exceptional interpersonal, verbal, and written communication skills.- Ability to clearly convey complex technical concepts to diverse audiences. Problem-Solving Ability:.- Strategic thinker with the ability to anticipate challenges and provide solutions proactively. Collaboration Skills:.- Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. Tools & Systems:.- Experience with CRM platforms (Salesforce), customer success tools (e. , Gainsight), and analytics platforms is a plus.- Extra Great If You Have.- Experience with Redis or any other NoSQL database.- Experience with software development (Java, . NET, Python). (ref:iimjobs.com)