FCI CCM

Description : Join the Legacy of Innovation with FCI-CCM : FCI is a leader in Customer Communication Management (CCM), empowering enterprises to deliver hyper-personalized, omnichannel, and data-driven customer experiences through its flagship platform VARTA. With a legacy dating back to 1959, FCI combines decades of communication expertise with modern technology to help clients across banking, insurance, telecom, utilities, and healthcare transform their customer engagement into a strategic growth engine.As Vice President Engineering, you will transform FCIs engineering function into a predictable, disciplined, high-velocity product delivery engine. This is a pure execution, delivery, and engineering governance role. This is NOT an architecture role even though the position requires a technical person to lead the function.Broad Function : Varta is building the Engagement OS for Banks across four core modulesCore, Signal, Stream, and Sensedeployed in secure BFSI environments.10 to 15 years in Engineering, including 35 years in a senior leadership role in a PRODUCT COMPANY (preferably in Enterprise Software / SaaS / Digital Transformation / BFSI Technology)The VP Engineering owns : - Delivery & execution of the engineering function- Sprint discipline & engineering governance- Predictability & quality of the product- QA automation & SSDLC- People leadership & coaching- DevOps execution alignment- Engineering maturity, hygiene, and accountabilityPurpose of the Role : To convert the engineering team into a predictable, high-discipline, high-quality product delivery organization with strong governance, stable releases, and strict engineering practices.Roles and Responsibilities (not limited to) : 1. PRODUCT DELIVERY LEADERSHIP (Primary Responsibility):- Own end-to-end engineering delivery for all Varta modules : Core, Signal, Stream, Sense.- Ensure sprint completion predictability.- Establish Release Train (bi-weekly or monthly).- Enforce code repo (git lab, git hub, etc) discipline : MR reviews, code owners, no forks.- Maintain predictable, clean, and seamless Dev ? QA ? UAT ? Prod pipelines, ensuring stable deployments across varied client environments.- Deliver releases that are stable, demo-ready, well-documented, and tested.- Act as single point of accountability for product delivery timelines and quality for FCI engineering function.2. QUALITY, QA AUTOMATION & SSDLC:- Strengthen QA with clear KPIs and measurable quality outcomes.- Drive QA automation (API, regression, performance) integrated into CI/CD.- Enforce SSDLC practices across modules.- Reduce P0/P1 defects by 50% within 6 months.- Reduce defect leakage and enforce root-cause engineering ownership.3. ENGINEERING PROCESS, GOVERNANCE & MATURITY:- Implement strong engineering governance frameworks : - DoR, DoD- Estimation playbook- Story grooming cadence- Strong Jira discipline- Structured Dev?QA handoffsEnsure all features follow : - Approach notes- Acceptance criteria- Test plans- Release notes- Fix broken engineering processes with a proven playbook.- Build a culture of transparency, speed, discipline, and accountability. So engineering is able to ship out world class and quality products.4. ENGINEERING TEAM LEADERSHIP:- Directly lead Backend, Frontend, QA Leads, and Solution Architecture teams along with Scrum Masters and TPM/PMO, ensuring alignment, technical clarity, and disciplined execution across all streams.- Strong people management : coaching, mentoring, performance rigor.- Break siloed behaviors across the team (independent islands).- Enforce documentation, accountability, communication rigor.- Build engineering career ladders and scale team via structured hiring (freshers, mid-level, senior).- Hold teams accountable to engineering standards and delivery commitments.5. EXECUTION KPIs (Ownership):- Own, monitor, and improve on various parameters (some example below)- Sprint commitment vs completion- Cycle/Lead time (DORA metrics)- Change failure rate- Product quality- ETA adherence- Defect leakage- Automation coverage- Code review SLAs- Productization of recurring issues- Publish weekly dashboards to CEO & CTO.6. TECH DEBT & PRODUCTIZATION:- Maintain Tech Debt Register with Architect + CTO.- Convert custom client-specific work into configurable product capabilities.- Drive modernization, refactoring, simplification.7. DEVOPS EXECUTION & ENVIRONMENT STABILITY:- Ensure QA = UAT = Prod environment parity.- Ensure reliable DevOps pipelines, deployment readiness, automation quality.- Improve observability, centralized logging, monitoring, metrics.- Enable stable, predictable, near-zero-downtime deployments.8. ANY-PREM DEPLOYMENT READINESS (BANKS):- Ensure all modules are BFSI Any-prem deployment-ready.- Partner with Delivery teams to prepare : Installation playbooks, Configuration templates, Monitoring dashboards- Release Management & Rollback plans- Reduce recurring P0/P1 issues through product improvementsnot firefighting.9. CROSS-FUNCTIONAL COLLABORATION:- Align closely with Product Manager for roadmap ? estimates ? releases.- Work with CTO for infra, cloud costs, scalability, InfoSec.- Support Sales/Pre-Sales with stable demo environments.- Empower Support/L1/L2 with better debugging tools, logs, diagnostics.CULTURAL TRAITS (Critical Fit Requirements)We are looking for someone who : - Is ruthlessly product delivery focused- Brings transparency, clarity, and strong communication- Enforces disciplined engineering practices- Thrives in high-pressure delivery environments- Says No to unrealistic commitments- Is not intimidated by strong senior developers- Operates comfortably with CEO-level visibility- Moves fast without compromising quality- Holds teams accountable to standardsDesired Qualifications & Experience : - Bachelors or Masters degree in Engineering, Computer Science, or related field.- 1015 years of engineering experience with at least 57 in senior leadership.- Proven success in leading engineering teams of 40100+ people.- Experience in enterprise SaaS, digital transformation, BFSI technology, or similar secure environments.- Strong understanding of modern architecture - microservices, distributed systems, DevOps, CI/CD, and debugging large-scale systems.- Experience with engineering governance (DoD, automation, code reviews).- Strong analytical, stakeholder management, and communication skills.- Ability to lead in a fast-paced, high-growth environment.- Integrate AI capabilities within engineering operations to higher automation, quality & faster delivery outcomesprior experience with AI-driven engineering tools will be a strong advantage. (ref:hirist.tech)