Premas Life Sciences

3 weeks ago

New Delhi, India Premas Life Sciences Pvt Ltd Full time

Logistics & Order Management (Tendering & Customer Support).

Key Responsibilities:

Order Management & Fulfillment:.

- Oversee the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.

- Collaborate with sales, procurement, and finance teams to ensure all order details are processed correctly and aligned with customer expectations.

- Lead the implementation and optimization of order processing systems (ERP/Microsoft NAV) to streamline operations and reduce turnaround times.

- Maintain strong relationships with global suppliers and logistics partners to ensure seamless inventory management and product availability.

- Ensure compliance with import/export regulations and manage customs documentation for international shipments.

- Lead the preparation, submission, and management of tenders, proposals, and bids for life sciences projects with public and private institutions.

- Develop strong cross-functional relationships with internal teams to gather necessary input for competitive and compliant tender responses.

- Monitor tender results, provide post-tender analysis, and adjust strategies to improve future tender success rates.

- Stay current with industry trends, regulatory updates, and best practices in tender management within the life sciences sector.

Customer Support & Satisfaction:.

- Serve as the key liaison between customers, sales teams, and logistics, ensuring customer inquiries, orders, and concerns are handled swiftly and professionally.

- Manage and resolve escalated customer complaints, ensuring a positive experience through clear communication and effective problem-solving.

- Monitor customer satisfaction levels and take proactive steps to enhance service delivery, leveraging customer feedback to improve processes.

- Implement and monitor Service Level Agreements (SLAs), ensuring customer expectations are met and exceeded.

Logistics & Shipment Management:.

- Oversee domestic and international shipments, ensuring timely, cost-effective, and compliant delivery of products.

- Partner with third-party logistics providers, managing vendor relationships to optimize supply chain efficiency and reliability.

- Implement strategies to reduce shipping costs, improve transit times, and minimize disruptions in the supply chain.

- Track shipment performance, analyze key metrics (e. , delivery times, costs), and initiate corrective actions when needed.

Compliance & Documentation:.

- Ensure all order processing, shipment, and tender activities comply with global and local regulatory requirements, including Good Distribution Practice (GDP), import/export laws, and safety standards.

- Maintain up-to-date documentation related to orders, tenders, shipments, and compliance reports, ensuring audit readiness at all times.

- Lead the implementation of continuous improvement initiatives to enhance operational efficiency and regulatory compliance.

Team Leadership & Development:.

- Manage and mentor a team of logistics coordinators, order processing staff, and customer support personnel, fostering a culture of collaboration and excellence.

- Provide ongoing training and development opportunities to enhance team performance and keep up with the latest industry trends.

- Set team goals and key performance indicators (KPIs), ensuring high levels of accountability and performance.

- Promote a customer-centric mindset within the team, encouraging proactive solutions and innovation in service delivery.

Key Requirements:.

- Education: Bachelor's degree in supply chain management, business administration, logistics, or a related field.

- A background in life sciences is preferred.

- Experience: 10-12 years of experience in logistics, order management, customer support, and tendering, ideally in the life sciences or pharmaceutical industries, with at least 3-5 years in a leadership role.

Skills:

- Deep understanding of order management systems (ERP/Microsoft NAV) and logistics processes, including international shipping regulations and compliance standards.

- Strong experience in managing tender processes and handling high-stakes proposals for public and private sector clients.

- Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

(ref:iimjobs.com)

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