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Logistics Manager

2 months ago

Delhi, India Premas Life Sciences Pvt Ltd. Full time

Designation- Logistics & Order Management Manager (Tendering & Customer Support)


Key Responsibilities:


1. Order Management & Fulfillment:

• Oversee the entire order management process, from order receipt to fulfillment, ensuring accurate and timely deliveries to customers.

• Collaborate with sales, procurement, and finance teams to ensure all order details are processed correctly and aligned with customer expectations.

• Lead the implementation and optimization of order processing systems (ERP/Microsoft NAV) to streamline operations and reduce turnaround times.

• Maintain strong relationships with global suppliers and logistics partners to ensure seamless inventory management and product availability.

• Ensure compliance with import/export regulations and manage customs documentation for international shipments.


2. Tendering & Proposal Management:

• Lead the preparation, submission, and management of tenders, proposals, and bids for life sciences projects with public and private institutions.

• Develop strong cross-functional relationships with internal teams to gather necessary input for competitive and compliant tender responses.

• Monitor tender results, provide post-tender analysis, and adjust strategies to improve future tender success rates.

• Stay current with industry trends, regulatory updates, and best practices in tender management within the life sciences sector.


3. Customer Support & Satisfaction:

• Serve as the key liaison between customers, sales teams, and logistics, ensuring customer inquiries, orders, and concerns are handled swiftly and professionally.

• Manage and resolve escalated customer complaints, ensuring a positive experience through clear communication and effective problem-solving.

• Monitor customer satisfaction levels and take proactive steps to enhance service delivery, leveraging customer feedback to improve processes.

• Implement and monitor Service Level Agreements (SLAs), ensuring customer expectations are met and exceeded.


4. Logistics & Shipment Management:

• Oversee domestic and international shipments, ensuring timely, cost-effective, and compliant delivery of products.

• Partner with third-party logistics providers, managing vendor relationships to optimize supply chain efficiency and reliability.

• Implement strategies to reduce shipping costs, improve transit times, and minimize disruptions in the supply chain.

• Track shipment performance, analyze key metrics (e.g., delivery times, costs), and initiate corrective actions when needed.


5. Compliance & Documentation:

• Ensure all order processing, shipment, and tender activities comply with global and local regulatory requirements, including Good Distribution Practice (GDP), import/export laws, and safety standards.

• Maintain up-to-date documentation related to orders, tenders, shipments, and compliance reports, ensuring audit readiness at all times.

• Lead the implementation of continuous improvement initiatives to enhance operational efficiency and regulatory compliance.


6. Team Leadership & Development:

• Manage and mentor a team of logistics coordinators, order processing staff, and customer support personnel, fostering a culture of collaboration and excellence.

• Provide ongoing training and development opportunities to enhance team performance and keep up with the latest industry trends.

• Set team goals and key performance indicators (KPIs), ensuring high levels of accountability and performance.

• Promote a customer-centric mindset within the team, encouraging proactive solutions and innovation in service delivery.


Key Requirements:


• Education: Bachelor’s degree in supply chain management, business administration, logistics, or a related field. A background in life sciences is preferred.

• Experience: 10-12 years of experience in logistics, order management, customer support, and tendering, ideally in the life sciences or pharmaceutical industries, with at least 3-5 years in a leadership role.


Skills:


• Deep understanding of order management systems (ERP/Microsoft NAV) and logistics processes, including international shipping regulations and compliance standards.

• Strong experience in managing tender processes and handling high-stakes proposals for public and private sector clients.

• Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

• Outstanding customer service skills with a proactive approach to problem-solving.

• Knowledge of life sciences regulations (e.g., GMP, GDP) and import/export compliance.


Competencies:


• Strategic thinking and the ability to align logistics and order management functions with broader business objectives.

• Exceptional leadership and team-building skills with a track record of developing high-performing teams.

• Strong analytical and decision-making abilities, backed by experience in data-driven process optimization.

• Excellent communication skills, both written and verbal, with the ability to manage relationships with internal and external stakeholders.


Why Join Premas Life Sciences?


At Premas, you’ll be a critical player in supporting groundbreaking innovations in life sciences. With a focus on customer satisfaction, efficient logistics, and successful tendering, you’ll have the opportunity to make a tangible impact on our operations and growth. Join a dynamic team committed to excellence in all aspects of the supply chain