
Application Support Specialist
3 weeks ago
Job Summary :
The ideal candidate will serve as the first point of contact for users encountering issues or inquiries related to HQM applications, providing prompt resolution or escalating to higher support tiers when Responsibilities :
- Log, categorize, and prioritize all incoming support requests using the ITSM/helpdesk system.
- Provide first-level support for HQM applications, including user access, basic troubleshooting, and how-to guidance.
- Perform initial triage and investigation of incidents and service requests.
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams according to established procedures.
- Follow up with users to ensure issue resolution and user satisfaction.
- Document known issues, FAQs, and solutions in the knowledge base.
- Collaborate with the HQM development and operations teams to report recurring problems and suggest improvements.
- Assist with user onboarding, including system access, training coordination, and application setup.
- Ensure all activities comply with company policies, data security standards, and applicable regulations (e.g., HIPAA if in :
- 1- 2 years of experience in IT support, helpdesk, or customer service role.
- Familiarity with HQM systems or healthcare/clinical quality management software is a plus.
- Proficiency with support tools such as ServiceNow, Zendesk, JIRA, or similar.
- Strong troubleshooting, problem-solving, and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced, customer-focused environment.
- Basic knowledge of SQL, XML, or application logs is a plus but not required.
(ref:hirist.tech)-
Application Support Specialist
2 weeks ago
Hyderabad, Telangana, India beBeeApplication Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job OpportunityWe are seeking a highly skilled technical professional to join our team as an Application Support Specialist.About the Role:This position involves providing second and third-line support for internal and external users of key business applications. The ideal candidate will have excellent analytical skills, strong problem-solving abilities, and...
-
BIOVIA LIMS Application Support Specialist
2 weeks ago
Hyderabad, Telangana, India Swift Strategic Solutions Inc Full time ₹ 1,04,000 - ₹ 1,30,878 per yearOur technology services client is seeking multipleBIOVIA LIMS Application Support Specialistto join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:Role: BIOVIA LIMS Application Support SpecialistExperience:...
-
Java Application Support Specialist
2 weeks ago
Hyderabad, Telangana, India beBeeSoftware Full time ₹ 6,00,000 - ₹ 8,50,000Job OpportunityWe are seeking a skilled Java Support Specialist to join our offshore team in Hyderabad. This role involves providing application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.Main...
-
Application Support Specialist
4 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Platform Engineer/Application SupportExperience Range: 3 - 7 yrsLocation: HyderabadKey skills: Dynatrace, Big Panda, Linux, SQLJD:- 3+ years of...
-
Application Support Specialist
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. What we are looking for Role: Platform Engineer/Application Support Experience Range: 3 - 7 yrs Location: Hyderabad Key skills: Dynatrace, Big Panda, Linux, SQL JD: 3+ years of...
-
Application Support Specialist
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Platform Engineer/Application Support Experience Range: 3 - 7 yrsLocation: HyderabadKey skills: Dynatrace, Big Panda, Linux, SQLJD:3+ years of...
-
Expert Platform Engineer
2 weeks ago
Hyderabad, Telangana, India beBeeApplicationSupport Full time ₹ 15,00,000 - ₹ 25,00,000Platform Engineer & Application Support RoleWe are seeking a highly skilled and experienced Platform Engineer/Application Support specialist to join our team. Our ideal candidate will possess a strong background in managing production support systems, incident management, and change management.Key Responsibilities:Oversee the administration of production...
-
Financial Application Specialist
2 weeks ago
Hyderabad, Telangana, India beBeeReliability Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Financial Application SpecialistAs a Financial Application Specialist, you will play a critical role in ensuring the stability, scalability, and operational excellence of Accounting and Finance platforms. This role is focused on delivering highly reliable financial applications and data services, ensuring they meet the demanding requirements of accuracy,...
-
Application Support
3 weeks ago
Hyderabad, Telangana, India UBS Full timeBusiness DivisionsGroup FunctionsYour roleDo you have a knack for technology and a firm business understanding Are you at your best when supporting others We re looking for someone like that to xefx83xbc Support the Service Product Strategy Managers across our Investment Banking Group Finance and Risk business divisions Equity Fixed Income Prime...
-
Application Support/Senior Consultant Specialist
3 weeks ago
Hyderabad, Telangana, India HSBC Full timeJob DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...