Restaurant Captains

3 weeks ago

Hyderabad, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, is dedicated to helping individuals find the perfect job. With a small team of 2-10 employees, we pride ourselves on delivering personalized and effective HR solutions. For more information, visit our website at gamuthrsolutions.com .


Job Overview

We are seeking a dedicated and experienced Restaurant Captain to join our team in Hyderabad. This full-time, mid-level position requires 4-6 years of relevant work experience. As a Restaurant Captain, you will play a vital role in ensuring exceptional customer service and smooth operations within the restaurant.


Qualifications and Skills

  • Customer Service (Mandatory skill): Proven ability to deliver high-quality customer service, promptly addressing and resolving any concerns.
  • Team Leadership (Mandatory skill): Strong leadership skills with the ability to motivate and guide a team efficiently.
  • Menu Knowledge (Mandatory skill): In-depth understanding of the menu to provide recommendations and answer customer queries accurately.
  • POS Systems: Proficient in operating Point of Sale systems to process orders and manage transactions seamlessly.
  • Conflict Resolution: Excellent problem-solving skills to manage and resolve disputes effectively.
  • Time Management: Ability to manage time efficiently and multitask in a fast-paced environment.
  • Beverage Service: Knowledgeable in serving various beverages while maintaining high standards of service.
  • Wine Pairing: Understanding of wine pairing to enhance customer dining experiences through informed recommendations.


Roles and Responsibilities

  • Oversee daily restaurant operations, ensuring compliance with health and safety regulations.
  • Lead the service team to deliver exceptional dining experiences for all guests.
  • Train and mentor staff on service standards, menu offerings, and customer interaction.
  • Coordinate with the kitchen and bar staff to ensure timely and accurate service delivery.
  • Resolve customer complaints and inquiries promptly and professionally.
  • Monitor inventory levels and assist in placing orders for restaurant supplies.
  • Maintain a positive and productive work environment, addressing team concerns as they arise.
  • Assist in the development of strategies to enhance restaurant operations and profitability.

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