Assistant Manager Customer Support

23 hours ago

Ajit, India GrayQuest Full time

About GrayQuest GrayQuest is a rapidly growingFinTech company in the Indian education ecosystem.We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work withover 5,000 educational institutions , including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.Backed by leading investors and seasoned fintech visionaries, we area Series B start-upwith a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such asKunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan),who inspire our journey of growth and innovation. With partnerships across5,000+ premier educational institutions nationwide , we’ve established ourselves as a trusted name in education-focused financial services.Role Overview: We are seeking a proactive and customer-centric Assistant Manager – Customer Support to oversee day-to-day operations of our call center team. The ideal candidate will ensure the delivery of exceptional support experiences, monitor service metrics, coach team leaders, and drive efficiency and process excellence across all customer interactions.Key Responsibilities:Team Leadership & Supervision: Lead and mentor a team of Team Leaders and Customer Support Executives. Monitor team performance, adherence, and discipline across shifts. Conduct team briefings, daily huddles, and performance evaluations.Customer Experience & Service Delivery: Ensure timely and effective resolution of customer queries, issues, and escalations. Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. Analyze customer feedback and implement action plans to enhance service quality.Quality & Process Improvement: Work closely with the Quality team to drive error reduction and coaching initiatives. Conduct RCA (Root Cause Analysis) on repeat complaints and implement corrective actions. Identify process gaps and collaborate with cross-functional teams to optimize workflows.Reporting & Analytics: Maintain daily/weekly/monthly MIS on team performance and service levels. Present actionable insights to management and drive performance-based planning. Use data to make informed decisions about team capacity, load balancing, and escalation trends.Training & Development: Identify training needs and coordinate with L&D for upskilling programs. Support new joiners and ensure smooth onboarding. Encourage a culture of continuous learning and knowledge sharing.Required Skills & Experience: Graduate in any discipline. 4 to 6 years of experience in customer support operations, with 2–3 years in a team leadership or assistant manager role. In-depth knowledge of call center/customer support metrics and KPIs. Strong communication, problem-solving, and people management skills. Hands-on experience with CRM tools like Freshdesk, Zendesk, Salesforce, etc. Ability to handle high-pressure environments and multi-channel support (voice, email).Nice to Have: Experience in fintech, edtech, or BFSI customer support domains. Exposure to automation tools, ticketing workflows, and AI chatbots.

  • Customer Care Executive

    2 weeks ago

    Sahibzada Ajit Singh Nagar, India TieIn HR Support Full time

    job title: customer support specialist (all channels)we are looking for a dedicated customer support specialist to serve as the primary point of contact for our customers. you will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.key responsibilities:handle inbound and outbound customer...

  • Servicenow Support Specialist

    2 weeks ago

    Ajit, India Whatjobs IN C2 Full time

    ServiceNow Support Specialist FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. This role involves...

  • Senior Automation Engineer Trainer(Pharmaceutical Industry)

    23 hours ago

    Ajit, India Tek Support Full time

    Job Title:Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location:Remote Job Type:Part-TimeJob Summary: We are seeking an experiencedAutomation Engineering Trainerwith deep expertise inpharmaceutical manufacturing automation systems . The trainer will be responsible for developing and delivering training programs on industrial automation...

  • Customer Support Executive

    2 days ago

    Sahibzada Ajit Singh Nagar, India Task Monks Full time

    Job Profile : Tele caller / Customer Support Executive ( International Calling ) Company: IT INFO SOLUTIONS Location: Mohali Experience: Min. 2 years of International calling Excellent English Speaking Skills required. **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Sahibzada Ajit Singh Nagar -...

  • Customer Support Executive

    4 days ago

    Sahibzada Ajit Singh Nagar, India Bridging Technologies Full time

    **Job Summary**: We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Support Executive

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Narang Staffing Solutions Full time

    Customer Service Associate Location: Mohali Working Days: 5 days/week Shift: UK Shift (Monthly rotational)) Experience:0-2 Years Role Overview: We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails). This role requires excellent communication skills, problem-solving ability, and flexibility...

  • Customer Support Executive

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Narang Staffing Solutions Full time

    Customer Service Associate Location: Mohali Working Days: 5 days/week Shift: UK Shift (Monthly rotational)) Experience:0-2 Years Role Overview: We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails). This role requires excellent communication skills, problem-solving ability, and flexibility...

  • Customer Experience Specialist

    1 week ago

    Ajit, India Posha Full time

    Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding...

  • ▷ (Urgent) Customer Sales and Support Repersentative(International Process)

    5 days ago

    Sahibzada Ajit Singh Nagar, India Lytegen Full time

    Join Lytegen as a Customer Sales and Support Representative (International Process) Lytegen is at the forefront of the renewable energy movement, helping customers transition to clean energy solutions. We are looking for enthusiastic and motivated individuals to join our team as Customer Sales and Support Representatives, specifically focusing on our...

  • Technical Support Specialist

    1 week ago

    ajit, India Roundglass Foundation Full time

    Position Title: Senior Associate, Technical Support Location: Mohali, Punjab Position Type: Full Time Who we are: Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier,...