Desktop Support Engineer
6 hours ago
JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
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Desktop Support Engineer
2 weeks ago
New Delhi, India Wipro Full timeHiring – Desktop Support L1 | Ahmedabad Location: Vastrapur, Ahmedabad – 380054 Role: Desktop Support L1 (Field – System Engineer) ⏳ Shift: General Shift (9:30 AM – 7:00 PM) Experience: More than 1 YearJob Description (JD): • Field visits to assigned branches in base location & nearby cities • Troubleshooting desktops, laptops, switches,...
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Desktop Support Engineer
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is hiring for Desktop Support Engineer role !Role : Desktop Support EngineerLocation : DelhiExperience : 8 - 10 yearsProvide technical support for desktop systems, hardware, software, and peripheralsTroubleshoot and resolve issues related to operating systems, applications, and network connectivityInstall, configure, and maintain desktops, laptops,...
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Desktop Support Engineer
2 weeks ago
New Delhi, India GenSpark Full timeDesktop Engineer The Desktop Engineer supports daily IT operations and ensures smooth, secure end-user computing acrossmacOSandWindowsenvironments. This role manages device deployment throughJamfPro andIntune , handles IT asset lifecycle, provides technical support for users and corporate events, and maintains compliance with security and operational...
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Desktop Support Engineer
2 weeks ago
New Delhi, India GenSpark Full timeDesktop Engineer The Desktop Engineer supports daily IT operations and ensures smooth, secure end-user computing acrossmacOSandWindowsenvironments. This role manages device deployment throughJamfPro andIntune , handles IT asset lifecycle, provides technical support for users and corporate events, and maintains compliance with security and operational...
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Desktop Engineering Support
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New Delhi, India Luxoft Full timeProject Description:Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity.Responsibilities-...
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Desktop Engineering Support
2 weeks ago
New Delhi, India Luxoft Full timeProject Description:Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity.Responsibilities-...
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Desktop Support Engineer
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS is hiring forDesktop Support Engineerrole !Role : Desktop Support Engineer Location : Delhi Experience : 8 - 10 yearsProvide technical support for desktop systems, hardware, software, and peripherals Troubleshoot and resolve issues related to operating systems, applications, and network connectivity Install, configure, and maintain desktops, laptops,...
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Desktop Support Engineer
2 weeks ago
New Delhi, India ITC Infotech Full timeJob Title:Junior Desktop Support Engineer Location:Mumbai Experience:1.6 years to 2 Years Employment Type:Full-time Working Days:6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer...
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Desktop Support Engineer
2 weeks ago
New Delhi, India ITC Infotech Full timeJob Title:Junior Desktop Support Engineer Location:Mumbai Experience:1.6 years to 2 Years Employment Type:Full-time Working Days:6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer...
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Desktop Support Engineer
3 weeks ago
New Delhi, India ITC Infotech Full timeJob Title: Junior Desktop Support EngineerLocation: GurgaonEmployment Type: Full-timeExperience Required: 2 yearsRequired immediate joiners (Can able to join by mid of December)Mode of interview 1st round will be virtual 2nd round mandatory Face to face round in Gurgaon location.Job SummaryWe are seeking a motivated and detail-oriented Junior Desktop Support...
