Information Technology Support Manager
5 days ago
Job Description – Project Manager (IT Application Operations) / IT Support ManagerRole Overview We are seeking a highly skilled Manager with experience in IT Application Operations and Support Modernization to lead a strategic engagement for one of our premium customers. The role involves planning, coordinating, and executing modernization initiatives across application support (L1/L2), infrastructure, and integration layers. The PM will serve as the bridge between customer stakeholders, support teams, and vendors to ensure smooth operations and continuous improvement.Key Responsibilities Program Management & Governance Lead the end-to-end execution of the IT Application Operations modernization initiative. Establish governance frameworks, define KPIs/SLAs, and track performance of support teams. Drive adoption of standard operating procedures (SOPs), playbooks, and escalation models. Operations Management Oversee daily support operations for critical applications (using Advanced design tools, digital web and desktop application hosted on-prem/on-cloud). Ensure robust incident, problem, and change management processes are followed. Monitor recurring issues, perform root cause analysis, and ensure preventive actions. Stakeholder & Customer Engagement Act as the primary point of contact for customer stakeholders (engineering, IT, business teams). Manage communication between internal L1/L2 support teams, infra teams, and tool vendors (Support central, Rally etc., MS Teams). Modernization & Continuous Improvement Identify and implement automation opportunities (monitoring, ticket triage, knowledge base). Streamline support through knowledge management, self-service portals, and AI-assisted tools. Introduce dashboards/metrics for proactive monitoring and executive reporting. Benchmark current support model and implement best practices for IT Ops maturity. Team Leadership Coordinate cross-functional support teams (L1, L2, Infra, Security, Vendor). Mentor support leads and ensure teams are aligned to modernization goals. Drive resource planning, training needs assessment, and capability uplift.Required Skills & Experience 10+ years of IT experience with at least 5+ years in IT Application Operations / Application Support management. Strong project/program management background with proven ability to drive modernization or transformation projects. Familiarity with enterprise application operations. Experience in incident, problem, and change management frameworks (ITIL/ITSM). Exposure to infrastructure operations (servers, storage, license servers) and application monitoring tools. Strong understanding of integration challenges (APIs, ERP/PLM connectivity, data workflows). Experience working with aerospace, manufacturing, or engineering domains is highly desirable. Excellent stakeholder management, communication, and vendor coordination skills. Ability to analyze support data and drive continuous improvements with measurable outcomes.Nice to Have Background in DevOps/SRE practices applied to IT Ops modernization. Experience implementing automation in application support (AI/ML ticket classification, chatbots, RPA). Familiarity with regulatory and compliance frameworks (ITAR, FAA, EASA).Education & Certifications Bachelor’s degree in Computer Science, Engineering, related field, or sufficient experience in executing such engagements. PMP, PRINCE2, or SAFe Agile certification preferred. ITIL certification (Foundation or higher) strongly preferred.
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Information Technology Support Specialist
2 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information technology support specialist
4 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
2 weeks ago
new delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
5 days ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
6 days ago
New Delhi, India Resecurity Full timeCompany DescriptionResecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role DescriptionThis is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
4 weeks ago
New Delhi, India Resecurity Full timeCompany DescriptionResecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role DescriptionThis is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
4 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology...
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Information Technology Support Specialist
2 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Specialist
2 weeks ago
New Delhi, Delhi, India, Delhi Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Engineer
1 day ago
New Delhi, India Arcana Full timeSummary:We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at...
