Information Technology Support Manager
4 weeks ago
Job Description – Project Manager (IT Application Operations) / IT Support ManagerRole Overview We are seeking a highly skilled Manager with experience in IT Application Operations and Support Modernization to lead a strategic engagement for one of our premium customers. The role involves planning, coordinating, and executing modernization initiatives across application support (L1/L2), infrastructure, and integration layers. The PM will serve as the bridge between customer stakeholders, support teams, and vendors to ensure smooth operations and continuous improvement.Key Responsibilities Program Management & Governance Lead the end-to-end execution of the IT Application Operations modernization initiative. Establish governance frameworks, define KPIs/SLAs, and track performance of support teams. Drive adoption of standard operating procedures (SOPs), playbooks, and escalation models. Operations Management Oversee daily support operations for critical applications (using Advanced design tools, digital web and desktop application hosted on-prem/on-cloud). Ensure robust incident, problem, and change management processes are followed. Monitor recurring issues, perform root cause analysis, and ensure preventive actions. Stakeholder & Customer Engagement Act as the primary point of contact for customer stakeholders (engineering, IT, business teams). Manage communication between internal L1/L2 support teams, infra teams, and tool vendors (Support central, Rally etc., MS Teams). Modernization & Continuous Improvement Identify and implement automation opportunities (monitoring, ticket triage, knowledge base). Streamline support through knowledge management, self-service portals, and AI-assisted tools. Introduce dashboards/metrics for proactive monitoring and executive reporting. Benchmark current support model and implement best practices for IT Ops maturity. Team Leadership Coordinate cross-functional support teams (L1, L2, Infra, Security, Vendor). Mentor support leads and ensure teams are aligned to modernization goals. Drive resource planning, training needs assessment, and capability uplift.Required Skills & Experience 10+ years of IT experience with at least 5+ years in IT Application Operations / Application Support management. Strong project/program management background with proven ability to drive modernization or transformation projects. Familiarity with enterprise application operations. Experience in incident, problem, and change management frameworks (ITIL/ITSM). Exposure to infrastructure operations (servers, storage, license servers) and application monitoring tools. Strong understanding of integration challenges (APIs, ERP/PLM connectivity, data workflows). Experience working with aerospace, manufacturing, or engineering domains is highly desirable. Excellent stakeholder management, communication, and vendor coordination skills. Ability to analyze support data and drive continuous improvements with measurable outcomes.Nice to Have Background in DevOps/SRE practices applied to IT Ops modernization. Experience implementing automation in application support (AI/ML ticket classification, chatbots, RPA). Familiarity with regulatory and compliance frameworks (ITAR, FAA, EASA).Education & Certifications Bachelor’s degree in Computer Science, Engineering, related field, or sufficient experience in executing such engagements. PMP, PRINCE2, or SAFe Agile certification preferred. ITIL certification (Foundation or higher) strongly preferred.
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Information Technology Support Specialist
4 weeks ago
New Delhi, India Resecurity Full timeCompany Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role Description This is a full-time hybrid role for an Information Technology Support...
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Information Technology Support Engineer
3 weeks ago
New Delhi, India MS CLINICAL RESEARCH Full timePosition:Software Engineer/ IT Support Engineer – Clinical Research Department:IT / Research Technology Location:Indiranagar, Bangalore Employment Type:Full-time/ Consultant Experience : 2-4 yearsJob Summary We are looking for a Software Engineer to support our clinical research systems and data operations. The role involves managing secure networks,...
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Information Technology Support Engineer
3 weeks ago
New Delhi, India Arcana Full timeSummary:We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at...
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Information Technology Support Engineer
3 days ago
New Delhi, India Arcana Full timeSummary:We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale....
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Information Technology Support Engineer
4 weeks ago
New Delhi, India MS CLINICAL RESEARCH Full timePosition: Software Engineer/ IT Support Engineer – Clinical ResearchDepartment: IT / Research TechnologyLocation: Indiranagar, BangaloreEmployment Type: Full-time/ ConsultantExperience: 2-4 yearsJob SummaryWe are looking for a Software Engineer to support our clinical research systems and data operations. The role involves managing secure networks,...
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Information Technology Support Engineer
2 weeks ago
New Delhi, India Sonata Software Full timeWork Location : Noida – Sector 6 Years of exp : 3 to 6 YrsWe are looking for Snowflake Data Engineer- Immediate JoinerIT Support Engineerto join our team in Noida. The ideal candidate will be responsible for managing and supporting the organization's IT infrastructure, ensuring optimal performance, security, and scalability. This role involves strategic...
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Information Technology Support Specialist
4 weeks ago
New Delhi, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to...
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Plant Information Technology Manager
20 hours ago
New Delhi, India Deepak Group Co Full timeThe ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information...
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Director of Information Technology
4 weeks ago
New Delhi, India SRM University, AP Full timeJob Title :Director of ITKM ( Information Technology and Knowledge Management ) Job Location:SRM, Andhra PradeshThe Director of Information Technology & Knowledge Management (ITKM) at SRM AP University provides visionary leadership and strategic direction for the University’s digital infrastructure, technology-enabled academic ecosystem, and university...
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Director of Information Technology
3 weeks ago
New Delhi, India SRM University, AP Full timeJob Title : Director of ITKM (Information Technology and Knowledge Management)Job Location: SRM, Andhra PradeshThe Director of Information Technology & Knowledge Management (ITKM) at SRM AP University provides visionary leadership and strategic direction for the University’s digital infrastructure, technology-enabled academic ecosystem, and university...
