Information Technology Support Engineer

3 weeks ago

New Delhi, India Arcana Full time

Summary:We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.Responsibilities:- Provide on-site and remote IT support via walk-ups, tickets, and chat. - Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems. - Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools. - Install, configure, and maintain software, hardware, and network devices. - Manage IT assets, including procurement, deployment, lifecycle tracking, and audits. - Monitor and respond to security alerts, ensuring compliance with security best practices. - Provide IT support for meeting room technology, conferencing tools, and A/V systems. - Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points). - Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices. - Develop and maintain IT documentation, knowledge base articles, and SOPs. - Partner with Operations and other stakeholders on IT and infrastructure projects. - Contribute to process improvements and optimization of IT support tools and workflows.Qualification:- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. - 4-6 years of IT support or system administration experience. - Strong knowledge of macOS and Windows environments. - Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne). - Familiarity with asset management, IT procurement, and lifecycle management. - Strong troubleshooting, communication, and documentation skills. - Security-first mindset with experience handling security alerts and vulnerabilities.Nice to Have:- Industry certifications such as CompTIA A+, Network+, Security+, or equivalent. - Experience with PAM solutions, system vulnerability management tools, or advanced networking. - Prior experience in a fast-paced startup environment. - Ability to conduct IT training sessions and employee security awareness programs.

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