Call Center Customer Service Representative

4 weeks ago


Hyderabad, India Wellborn Technologies Full time

Job Title: Call Center Customer Service Representative


Job Summary:

The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers to ensure that service level goals are met.


Key Responsibilities:

 Monitor real-time call traffic across multiple call centers

 Identify call trends and make relevant callouts on call routing and staffing

 Manage agent schedules and availability to ensure adequate staffing during peak call times

 Analyze call center data to identify performance trends and areas for improvement

 Provide timely and accurate reporting on call center performance metrics

 Collaborate with call center managers to develop and implement call center strategies

 Work closely with the Global Command Center Supervisor to ensure that customer service goals are met

 Participate in regular meetings with call center managers and other stakeholders

 Train call center agents on real-time call monitoring and staffing techniques


Qualifications:

 Bachelor's degree

 2+ years of experience, preferably in a call center real-time analyst role

 Strong analytical and problem-solving skills

 Excellent communication and interpersonal skills

 Ability to work in a fast-paced environment and manage multiple priorities

 Willingness to work flexible hours and rotational weekly offs



  • hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers...


  • hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers...


  • Hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service Representative Job Summary: The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center...


  • Hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers...


  • Hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service Representative Job Summary: The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center...


  • Hyderabad, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers...


  • Hyderabad, Telangana, India Wellborn Technologies Full time

    Job Title: Call Center Customer Service RepresentativeJob Summary:The resource will be responsible for monitoring real-time call traffic across multiple call centers, identifying call trends, and making callouts on the call routing and staffing to optimize performance. They will work closely with the Global Command Center Supervisor and call center managers...


  • HITEC City, Hyderabad, Telangana, India Call Concepts Full time

    **URGENT HIRING** Immediate Hiring for Customer Support Representative : For International Bank **Freshers / Experienced both can apply** **Role Title**:Contact Centre Representative GSC’S **The Opportunity**: - Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high...


  • HITEC City, Hyderabad, Telangana, India Call Concepts Full time

    **URGENT HIRING** Immediate Hiring for Customer Support Representative : For International Bank **Freshers / Experienced both can apply** **Role Title**:Contact Centre Representative GSC’S **The Opportunity**: - Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high...


  • HITEC City, Hyderabad, Telangana, India Call Concepts Full time

    **URGENT HIRING** Immediate Hiring for Customer Support Representative: - Hiring for International Bank. Requirements: Intermediate / Graduate Excellent Communication skill. Rotational Shifts / Rotational week off. Cab Facility - night shift Location : Hyderabad [ Hi-Tech City] Freshers / Experienced both can apply 7667499087 Regards , Arya Call...


  • Hyderabad, India Sitel Full time

    **Customer Service Representative - India**: - Req ID#: 370222- Hyderabad, India, IN**Customer Service Representative - India**: - Customer Service**About Us**: Foundever India Pvt Ltd - Foundever is; - World€s Leading BPO. - Handle 3 million contacts every day. - 60000 Employees Worldwide. - 145 centers in 27 countries. - 350 clients - 36 languages -...


  • Hyderabad, Telangana, India Foundever Full time

    Job Requirements Job Title: Customer Service Representative - IndiaCompany Name: FOUNDEVERLocation: Hyderabad, IndiaSalary: INR 20, ,000 per monthApply Link: Click HereJob Description:Join FOUNDEVER as a Customer Service Representative in India. In this role, you will be responsible for answering inbound calls and meeting the established guidelines and goals...


  • Hyderabad, Telangana, India Foundever Full time

    Job Requirements Job Title: Customer Service Representative - IndiaCompany Name: FOUNDEVERLocation: Hyderabad, IndiaSalary: INR 20, ,000 per monthApply Link: Click HereJob Description:Join FOUNDEVER as a Customer Service Representative in India. In this role, you will be responsible for answering inbound calls and meeting the established guidelines and goals...


  • Hyderabad, Telangana, India Foundever Full time

    Job Requirements Job Title: Customer Service Representative - IndiaCompany Name: FOUNDEVERLocation: Hyderabad, IndiaSalary: INR 20, ,000 per monthApply Link: Click HereJob Description:Join FOUNDEVER as a Customer Service Representative in India. In this role, you will be responsible for answering inbound calls and meeting the established guidelines and goals...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Apply today Take the assessmentCustomer Service Representative - IndiaReq ID#: 370222Location: Hyderabad, India, INCustomer Service Representative - IndiaCustomer ServiceAbout UsFoundever India Pvt LtdFoundever is;Worlds Leading BPO.Handle 3 million contacts every day.60000 Employees Worldwide.145 centers in 27 countries.350 clients36 languagesRated No.1...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Apply today Take the assessmentCustomer Service Representative - IndiaReq ID#: 370222Location: Hyderabad, India, INCustomer Service Representative - IndiaCustomer ServiceAbout UsFoundever India Pvt LtdFoundever is;Worlds Leading BPO.Handle 3 million contacts every day.60000 Employees Worldwide.145 centers in 27 countries.350 clients36 languagesRated No.1...


  • Hyderabad, Telangana, India Foundever Full time

    Customer Service Representative - India - Hyderabad About UsSitel India Pvt Ltd Job Summary Answer inbound calls within the guidelines established by the client and management. Consistently achieves call quality goals to meet client and customer satisfaction. Primary Job Responsibilities Greetings from Sitel!Sitel Hyderabad is hiring for International...


  • Hyderabad, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Hyderabad, Telangana, India Foundever Full time

    Customer Service Representative - India - Hyderabad About Us Sitel India Pvt Ltd World's Leading BPO Handle 3 million contacts every day 60000 Employees Worldwide 145 centers in 27 countries 350 clients 36 languages Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row Job Summary Answer inbound calls within...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Sitel India Pvt LtdSITEL is; Worlds Leading BPO. Handle 3 million contacts every day. 60000 Employees Worldwide. 145 centers in 27 countries. 350 clients 36 languages Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob SummaryAnswer inbound calls within the guidlines/goals established by the client and management....