Head - Operational

3 weeks ago

Gurgaon, Haryana, India RR Finance Full time

About the Role:

We are seeking an experienced and highly strategic Head of Operational Readiness for Marketing & Sales (M&S) to lead the successful implementation and launch of new products, services, campaigns, and initiatives within our M&S division.

This pivotal role ensures that all operational aspects - people, processes, and technology - are fully prepared and optimized before go-live, minimizing risks and maximizing business impact.

You will serve as the critical bridge between strategy, development, and execution, driving cross-functional alignment and operational excellence.

Key Responsibilities:

- Strategic Planning & Process Design: Develop and implement a robust operational readiness framework and methodology for all M&S initiatives, ensuring scalability and efficiency.

- Cross-Functional Leadership: Lead and manage cross-functional teams (including Product, Marketing, Sales, IT, Customer Service, Legal, and Training) to identify operational impacts, define requirements, and ensure seamless transitions for new launches.

- Risk Management & Mitigation: Proactively identify potential operational risks, bottlenecks, and dependencies, developing and executing mitigation plans to ensure smooth deployment and minimize disruption.

- Stakeholder Management: Act as the primary point of contact for operational readiness, building strong relationships with senior leadership and key stakeholders to manage expectations and secure necessary resources.

- Operational Handoff: Define clear operational handoff criteria and ensure all necessary documentation, training, and support structures are in place for M&S teams post-launch.

- Performance Monitoring & Optimization: Establish metrics and KPIs to measure the effectiveness of operational readiness efforts, driving continuous improvement post-launch.

- Team Development: Build, mentor, and lead a high-performing team focused on operational readiness excellence, fostering a culture of accountability and continuous Master of Business Administration (MBA) from a premier institution is required.

- 12+ years of progressive experience in operations, program management, product launch, or a similar role, with at least 5 years in a leadership or managerial capacity, preferably within Marketing & Sales or related functions.

- Demonstrated experience in large-scale program management, change management, and process improvement methodologies (e., Lean, Six Sigma).

- Strong understanding of M&S processes, systems, and technologies (e., CRM, marketing automation platforms).

- Exceptional leadership, communication, negotiation, and interpersonal skills with the ability to influence at all levels.

- Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously

(ref:iimjobs.com)

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