Canara HSBC Life

4 weeks ago

Gurugram, India Canara HSBC Life Insurance Full time

Process improvement

- Be independent and drive improvement along with process owners in areas of efficiency cutting across areas of reducing TATs, cost, enhancing customer experience

- Process excellence - Re-engineer processes to meet the customer , stakeholders and distributor expectations

- Lead and oversee business transformational projects for the organization.

- Lead and manage all process initiatives involving the Distributors and Alternate Channels.

- Create process design / flows which could be a result of new requirements, process enhancements/ changes, Regulatory guidelines or product launches, any suggestions from any external consultants, etc.

- Review of critical operational processes like New Business, Underwriting, Policy Servicing, Complaints, Claims and support functions to identify appropriate controls which ensure alignment to regulatory and internal requirements.

- Benchmark and assess all organization vide Operations business process across regulatory and other standards including industry insights

Process Management:

- Drive and provide guidance to functions in order to conceptualize and implement initiatives to bring in efficiency via standardization of processes and uniform implement best practices

- Drive productivity via constant monitoring, process tweaks and constructive challenge

- Oversight and monitoring of measures & metrics via targeted dashboards and MIS reports for an efficient review and challenge process

- Facilitate the functions in use of technology as a key lever and driver to bring in efficiency, accuracy and maximize productivity

- Create an effective engagement model within the COO' domain to ensure that the teams do not work in silos and leverage on each other's expertise and resources

- Understand, evaluate and challenge the need for investments in technology for new initiatives vis a vis costs, benefits, opportunity and maturity of the business and industry with regards to the proposed investment

Leadership & Teamwork:

- Leadership in driving & instilling a change culture into the organization for cross-functional/departmental initiatives.

- Work closely with the leadership team and their direct reports to identify improvement opportunities and ensure timely completion of such activities

- Mentor High impact Quality Projects directly impacting KPIs for functions / organization

- Assurance to COO

- Ensure that there is a framework in place to ensure that the role can provide assurance to the COO on the following parameters

- Process efficiency

- Performance and productivity

- SLA adherence

- Key compliance requirements

- Key vendor performance

- Timely closure of projects

(ref:iimjobs.com)

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