quality heads

Job Title: Head – Corporate Quality & Product Stewardship

Reporting to: CEO

Location: Mumbai

Job Purpose:

The Head of Quality Assurance & Product Stewardship (Recycle content certification) will oversee global sustainability compliance, product certifications, quality assurance, and regulatory adherence. This role ensures the company's commitment to environmental responsibility, social compliance, product safety, and stringent quality standards.

Job Duties and Responsibilities

Quality System Management:

1. Develop, implement, and maintain comprehensive quality management systems (QMS) aligned with industry standards (e.g., ISO, ).
2. Should have knowledge & be updated with requirements of Social Audits, Customer Audits, such as: Food Safety and Quality Assurance procedures in accordance with - ISO 9001, 14001, 45001 standards, Sedex certification, Amfori - FSC - US CT-PAT, and BRC
3. Establish quality control procedures for raw materials, in-process production, and finished goods inspections.
4. Monitor and analyze quality data to identify trends and potential issues.
5. Lead the implementation of corrective action plans (CAPA) to address quality deviations.
6. Ensuring complete in-process quality control and continuous improvement in process capabilities
7. Stay updated on regulatory changes and implement necessary adjustments to quality systems

Regulatory Compliance & Sustainability

1. Monitor and ensure compliance with global environmental regulations, including packaging waste laws, recycling mandates, and plastic bans.
2. Stay updated on sustainability laws and evolving industry standards in key markets (North America, Europe, U.K., Australia, New Zealand, Japan, India).
3. Collaborate with R&D and production teams to develop eco-friendly packaging solutions that align with new regulations.
4. Work with legal teams to assess risks and ensure products meet compliance standards for different regions.

Quality Assurance:

1. Conduct regular internal quality audits, Process audit, and Product audit to assess compliance with quality standards and identify areas for improvement.
2. Oversee supplier quality management, including vendor qualification and monitoring.
3. Collaborate with production teams to ensure adherence to quality specifications during manufacturing processes.
4. Lead & review supplier performance level with onsite inspection

Team Leadership:

1. Lead, manage and resolve queries of the team of QA, QC
2. Provide training and development opportunities for the quality team to enhance their technical knowledge and skills.
3. Foster a culture of quality awareness and continuous improvement within the organization.

Customer Focus:

1. Expert in investigating and resolving customer complaint through root cause analysis - Hosts periodic customer visits, Interaction with customer and closure of complaints, Effective CAPA and closure of customer complaints, Manages customer complaint process
2. Collaborate with sales and customer service teams to ensure customer satisfaction with product quality

Compliance:

1. Ensure all quality policies, procedures, and work instructions are documented in a clear, simple and concise manner
2. Ensure compliance with all applicable industry regulations and standards related to packaging materials and finished goods.

Stakeholder Collaboration & Training

1. Collaborate with internal teams (R&D, Quality Control, Production, Procurement, Sales, and Marketing) to integrate sustainability and quality assurance into business operations.
2. Train employees on compliance, sustainability initiatives, and quality best practices.
3. Work with customers, suppliers, and regulators to address compliance and quality-related queries.

Required Qualifications & Skills:

• BE/B.Sc (Printing & Packaging/Polymer/Plastic/Mechanical/Industrial/Electrical ) – Essential, MBA /PG (Preferred)
• Experience in regulatory compliance, sustainability, product stewardship, and quality assurance within the packaging or manufacturing industry.
• Strong knowledge of global sustainability laws, packaging compliance, quality management systems, and certifications.
• Experience working with certification bodies, managing audits, and leading quality control initiatives.
• Excellent communication, analytical, and project management skills.
• Ability to analyze regulatory updates and quality trends and translate them into actionable business strategies.