Team Lead

3 weeks ago

Hyderabad, Telangana, India Firstsource Full time

Key Responsibilities:

  • In-depth Knowledge and Experience in the US Health Care Payer System.
  • 4-10 years of experience in Provider Data Management(PIDM). With over 1 year of experience as a Supervisor.
  • Should manage a large team and coordinate with other functions
  • Floor walk regularly to supervise, coordinate and monitor day-to-day operations & metrics
  • Should lead a team of associates and motivate them to achieve the team SLA. Should consistently achieve all SLAs set by the client
  • Manages inventories and Reports.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Provides quality client handling, including interacting with clients, answering queries, and effectively handling customer complaints
  • Organize daily/ weekly /monthly team meetings to update the associates on any process changes, quality issues , production details and team SLA
  • Preparing and sharing of various day-to-day operations reports
  • Should handle Change Request and coordinate with various teams to bring it to a completion

Required Skills:

  • Team handling skills
  • Willingness to work in rotational shifts/night shift/ permanent shift
  • Knowledge of basic quality tools.
  • Proficiency in MS Office (PowerPoint, Excel & Outlook)
  • Good communication skills
  • Highly focused and energetic
  • Problem solving & result oriented skills Job Description

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

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