Team Lead

3 weeks ago

Hyderabad, Telangana, India The HIRD Full time
Job Details

- Designation: Group Leader
- Location: Hyderabad
- Process Type: Non-Voice Process

Work Schedule

- 5 working days per week
- 24x7 rotational shifts

Eligibility Criteria

- Highest Qualification: Graduation (mandatory)

Benefits

- Both-way cab facility available
- Meals provided

Job Summary:

We are seeking an experienced and highly motivated Program Manager with a strong background in the Geographical Information System (GIS) and Mapping domain. The ideal candidate will lead large-scale operations, drive customer satisfaction, enhance team engagement, and contribute to strategic business goals. This role demands strong leadership, stakeholder management, and operational excellence in a fast-paced and dynamic environment.

Key Responsibilities:

- Lead and manage large-scale GIS/mapping programs to meet organizational goals and objectives.
- Provide direction, mentorship, and support to managers and team leads to ensure high team performance.
- Drive initiatives to maximize customer experience while optimizing operational costs.
- Develop and execute short-term and long-term strategic goals aligned with the company's vision.
- Monitor and improve the performance of line managers and coach them regularly.
- Identify training needs and support training initiatives across the team.
- Work closely with support functions and act as a liaison to ensure smooth business operations.
- Manage day-to-day operations of a team of 250+ analysts.
- Responsible for service delivery across voice/semi-voice processes and adherence to SLAs.

Must-Have Skills:

- Minimum 2+ years in a leadership role in the mapping domain.
- At least 18 months of experience in the GIS domain.
- Strong conflict management and team coaching capabilities.
- Experience in Workforce Management, Quality tools, and Service Delivery.
- High proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical, logical, and decision-making skills.
- Comfortable working in shift-based environments as per business needs.

Training & Development:

Candidates selected for this role will be trained on:

- Internal systems and tools related to GIS and Mapping operations.
- Advanced Workforce and Quality Management tools.

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