Team Lead

4 weeks ago

Hyderabad, Telangana, India Randstad Enterprise Full time

Role: Team Lead, MSP Admin

Location: Hyderabad, Telangana

Employment: Full Time

Experience: 5-7 years into MSP admin process, or Operations/Staffing experience

Qualification: Bachelor's Degree

About the Role:

As an MSP Team Lead , you will create and drive the programs and processes that help us find, hire and develop the best talent in the world. You will directly manage, coach and develop team members and provide day-to-day supervision. You will monitor and assist team members in a matrix based environment to ensure the client requirements are met. Develop and maintain a positive working relationship with the onsite partners and stakeholders.

What you get to do:

● Help meet established schedules or resolve technical or operational problems.

● Provide support and collaborate with onshore partners and clients.

● Coordinate and facilitate all employee on-boarding activities.

● Assess and audit quality of work according to established metrics, goals and expected performance levels for all team members; provide feedback and coaching as needed in partnership with manager.

● Identify areas of process improvement and provide recommendations to streamline efficiencies. ● Act as first point of contact for escalations - investigate root causes and provide recommended next steps.

● Collaborate on special projects.

● May act as a consultative partner who appropriately manages expectations and communicates process/project plans and timelines.

● Meet or exceed assigned daily/ weekly

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