Operations Manager

4 weeks ago

Udaipur, Rajasthan, India Edureka Full time

Job Title

Class Operations Manager – Offline Programs

Location

Coimbatore, India

About Six Phrase

Six Phrase, part of Veranda Learning Solutions Limited, is a leading EdTech company delivering high-quality learning programs across India. With over 15 years in education and a strong presence in colleges nationwide, we are committed to transforming student outcomes through structured training, industry-relevant curriculum, and impactful delivery.

Role Overview

We are seeking an experienced Class Operations Manager with 10–12 years of experience in managing large-scale offline training programs. The ideal candidate will oversee end-to-end operations for classroom delivery across multiple locations, ensuring smooth execution, trainer coordination, infrastructure readiness, student engagement, and timely financial closure with best efforts. This role demands strong leadership, operational excellence, and the ability to manage teams and processes with high efficiency.

Key Responsibilities

  • Plan, coordinate, and oversee offline class operations across assigned colleges and locations.
  • Liaise with academic teams, trainers, and client institutions to ensure seamless session execution and timely delivery of programs.
  • Manage trainer deployment, scheduling, and travel arrangements for multiple batches.
  • Ensure classrooms, labs, and other training facilities are set up with required resources before sessions begin.
  • Monitor class quality, student attendance, and trainer performance; provide timely feedback and corrective actions.
  • Maintain operational documentation, reports, and performance trackers for all ongoing batches.
  • Handle on-ground issue resolution, including last-minute trainer replacements and infrastructure challenges.
  • Collaborate with HR and Training teams for onboarding and training of new trainers.
  • Ensure compliance with organizational standards, policies, and client SLAs.
  • Drive operational process improvements to increase efficiency and reduce costs.
  • Ensure timely financial closure of projects and batches with best efforts, coordinating with finance and client teams as needed.

Required Skills & Experience

  • 10–12 years of experience in operations, preferably in the education, training, or events sector.
  • Proven track record in managing large-scale, multi-location classroom operations.
  • Strong team management and vendor coordination skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • High attention to detail with the ability to manage tight timelines.
  • Proficiency in MS Office tools (Excel, PowerPoint, Word) and operational reporting.
  • Willingness to travel frequently across locations.

Educational Qualification

Bachelor's degree (Master's preferred) in Business Administration, Operations, Education Management, or related field.

Employment Type

Full-time, On-site

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