Field Service Engineer

4 weeks ago

Mumbai, India Waters Corporation Full time

Responsibilities

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities: 4-7 Bullets (List responsibilities in order of importance, the action required, and the expected results)

· Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

· Establish and maintain effective relationships with external and internal customers ensuring their success

· Manage customer expectations, by communicating work performed and providing follow up plan if needed

· Ensure customer compliance regulations are followed

· Deliver system level training at customer sites

· Manage service inventory according to Waters policies

· Issue field service reports daily to document work performed

· Maintain sound knowledge regarding the technology and customers' application demands

· Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

· Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

· Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

· 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)

· Ability to perform effective system level troubleshooting

· Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

· Must possess a strong customer focus

· Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

· Personal sense of integrity

· Effective time management skills

· System level approach to problem solving

· Analytical mindset with a strong drive to resolve open issues

· Excellent verbal and written communication skills

Travel:

· This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

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