Production Support Engineer
4 weeks ago
mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.
Job Description:
Role: Production Support Engineer/SRE
Team: Finance Technology
Location: Bengaluru, India
Primary Responsibilities:
• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Configure application monitors using industry standard monitoring tools.
• Interface with clients and other technology teams to provide governance and control around the production environment.
• Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment.
• Act as a primary escalation/communication point between Application development teams and Business Units.
• Initiate, grow and shape processes, procedures and strategies to make the team more efficient.
Required Skills:
• Some coding/scripting skills: Python / Perl / Shell.
• Strong debugging, Analytical and problem-solving skills.
• Exposure to highly Distributed, High availability, Fault tolerant Systems.
Deep understating of Database Concepts, SQL Queries and Database Performance.
• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search, Prometheus, Grafana etc.).
• Understanding of schedulers (Autosys, Control M etc.)
• Experience in financial services / products
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