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Digital DCO/Ad-Ops

3 months ago

Bangalore Metropolitan Area, India Tag Full time

Job Description


To work with and support the Account Teams and / or Tag Digital management in managing digital DCO campaign projects from initial brief to delivery; In doing this helping them to achieve the Company’s business objectives, goals and targets through the adoption of correct workflow processes and procedures across the allocated account/s.

Working in a busy production team dedicated to consistency and quality across clients digital / DCO Campaigns.

Be the Regional and/or Clients first point of contact regarding new DCO briefs and escalation point for client and external party agencies regarding issues.

Actively working to improve processes and client relationships and maintaining a full overview of all work going through the team and full ownership of digital account/s.


Responsibilities


Project and Workflow Management


Taking briefs in form of media schedules, reviewing and feeding back to media agency to clarify any unclear or missing specifications.

Prepare and brief in work into design team ensuring they have everything required to complete the work.

Keep digital team up to date regarding production plan, status and upcoming work to ensure all requirements and deadlines are met to a high standard.

QA of all produced material against brand guidelines and checklists relevant for account and campaign.

Ensure best practice processes are rigorously adhered to across briefing and sign off procedures (creative and technical).

Delivery of approved assets according to required specifications.

Regularly review and provide feedback to clients and account teams and report issues for ongoing and completed projects to ensure ongoing improvements are made to the account.

Be proactive with day-to-day account decisions.

Be a calm and respected member of the production team.

Support the business with ad hoc work

Be aware of activity across other teams with the view to pass on any learnings to your client and share best practice.


Administrative and Financial Management


Booking jobs, keeping on top of statuses and costs and invoicing and logging financial status for account once completed.

Manage the cost overview for account; time spent versus invoiced and report on that as required.

Flag any budget issues or cost changes to account team and / or clients as required.

Ensure team invoicing is completed on a regular basis.

Ensure team is logging their time against jobs to get a good understanding regarding profit / loss across each campaign.

Client Management and External Parties

Maintain excellent client, external agency and internal team communication ensuring all parties are kept up to date on process status and implications regarding delays.

Gain trust, authority and respect from the client at all times and strive to exceed their expectations.

Develop an excellent understanding of the client’s business, brand and processes.

Manage client expectations across all digital work.

Be the ‘technical expert’ to client and creative teams regarding what is possible and achievable.

Be able to act in a professional manner at all times and in stressful situations.

Attend external client meetings.

Be aware of the bigger picture of the total account and share best practice with the team and the client.


Technology


Ensure all jobs are booked in the correct manner, system is used according to company requirements and as requested for specific accounts.

Solid understanding and Knowledge of Adserver and or a DCO platforms (e.g. CM360, Flashtalking, Clinch etc..), best practice, and production process

Good understanding of design and Brand principles would be an advantage.


People Management


Experience working with multiple teams, working with Design and development teams.

Support team members in the pursuit in delivering the highest standard of service to the client.

Motivate and encourage the team so that together you strive to achieve client satisfaction in all you do.


Skills

Essential

Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues

Strong understanding of Excel software

Strong attention to detail

Strong communication skills

Conscientious

Pro-active

Ability to juggle numerous tasks at once and deliver all effectively

Experience in digital design, creative adaptation and/or production processes and its costs

Works as a strong team player

Experience of DCO Campaign. Management and Feed updates

Display confidentiality at all times with regards to Tag and client business

Display a good understanding of Digital / social Campaign Production

Relationship building


Experience


4+ years’ experience of digital project management, preferably in a digital/creative, Media Agency or production environment.


Location

We currently work in a remote hybrid model with offices in Chennai and Bangalore.


Timings

We work on rotational shifts that change depending on the region you are working with and at the discretion of your line manager.