Interns as L1 Support Executive
17 hours ago
Job Summary:
As an Intern L1 Support Executive, you will be responsible for providing first-level technical support to customers. You will handle initial inquiries, troubleshoot basic technical issues, and escalate more complex problems to higher-level support teams. This role is ideal for individuals looking to gain hands-on experience in IT support and customer service.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Diagnose and resolve basic hardware and software issues.
Document and track issues in the ticketing system.
Escalate complex problems to L2/L3 support teams.
Follow up with customers to ensure issues are fully resolved.
Maintain technical documentation and service catalog.
Participate in team meetings and contribute to knowledge sharing.
Qualifications:
High school diploma or equivalent; pursuing a degree in IT or related field is a plus.
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Customer-focused with strong interpersonal skills.
Skills:
Basic networking knowledge.
Familiarity with Windows/Linux operating systems.
Experience with ticketing systems like Jira or ServiceNow.
Proficiency in remote desktop tools.
Understanding of basic IT concepts and terms.
Strong time management and organizational skills.
This role offers a great opportunity to develop your technical skills and gain valuable experience in a professional IT support environment
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