OKR & KPI Performance Manager

The Company’s Equal Opportunities policy applies equally to the recruitment process and must be complied with at every stage of the recruitment process. This means that prospective applicants should not be discriminated against either directly or indirectly on the grounds of race, nationality, ethnic origin, gender, marital status, sexual orientation, cultural or religious beliefs, disability and age. In addition, candidates should not be discriminated against based on pregnancy. Preparation of job descriptions, person specifications, advertisements, short-listing, interviewing and selection of applicants should reflect a commitment to achieving and maintaining equal opportunities within the workplace. Interviewers should only ask job-related questions.JOB SUMMARY As a Senior OKR Analyst at ieng, you will play a pivotal role in driving our organization's success by developing, implementing, and refining our OKR (Objectives and Key Results) framework. Your expertise will ensure that our strategic objectives are clearly defined, communicated, and aligned across all levels of the organization. You will be instrumental in analyzing performance data, facilitating OKR setting and review sessions, and providing insights to optimize our goal-setting processes and achieve outstanding results. In addition to driving the OKR framework, the role will be responsible for building and tracking Key Performance Indicators (KPIs) that support strategic and operational decision-making. You will ensure KPIs are defined, measured, visualized, and reviewed regularly to drive accountability and results. ROLE AND RESPONSIBILITIES OKR Management • Develops and refines company-wide OKRs to ensure strategic alignment and clarity of organizational objectives • Implements and manages the OKR digital platform, including end-to-end planning, rollout, training, and ongoing support • Facilitates regular OKR planning and reviews sessions, proactively engaging and challenging senior stakeholders to set ambitious and measurable objectives • Provides training and coaching to teams and individuals on OKR best practices, emphasizing best practices in OKR formulation, monitoring, and achievement • Drives internal capability building through coaching, training and workshops • Monitors OKR progress systematically, providing actionable insights and recommendations to senior leadership for strategic adjustments • Drives continuous improvement and adoption of the OKR framework through structured governance and process-oriented management • Manages 1 BI developer KPI Management • Defines, tracks, and maintains business-critical KPIs across organization, departments, and at project levels, ensuring relevance and accuracy • Establishes robust KPI governance, including clear ownership, consistent review cadences, and defined escalation processes • Conducts regular KPI health checks and validation cycles to ensure data consistency, accuracy, and integrity • Designs, deploys, and manages comprehensive KPI dashboards and performance reports, identifying performance gaps, operational risks, and strategic opportunities • Integrates KPI monitoring seamlessly into regular business and strategic performance reviews, ensuring actionable insights drive accountabilityQUALIFICATIONS REQUIREMENTS • Minimum of 7 years' experience in strategic planning, performance management, or a related field, with a proven track record in implementing OKR and KPI frameworks • Demonstrated experience in KPI framework design, tracking, and reporting across functions or business units • Strong analytical skills with the capability to interpret complex data and convert insights into strategic actions • Experience leading or significantly contributing to transformation projects, demonstrating measurable impact on organizational performance • Excellent facilitation and presentation skills, capable of engaging and influencing cross-functional teams • Deep understanding of OKR and KPI principles and best practices, with experience in coaching and training individuals and teams • Proficient in the use of OKR software tools and data visualization platforms including MS excel • Exceptional communication skills, both written and verbal, with the ability to clearly articulate objectives and outcomes • Proven experience in managing difficult conversations and effectively influencing senior stakeholders • Highly organized and process-oriented, with a strategic mindset and the ability to manage multiple priorities simultaneously • Prior working experience in emerging markets, particularly in Africa, is highly preferable EDUCATION REQUIREMENTS • Bachelor’s degree in business, Marketing, Statistics, Economics, or a related field • MBA or equivalent master’s degree in business administration or economics or Statistics DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities.