Manager - Account Management

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time

- Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.

- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers

- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.

- Manage end to end goal setting for team to align with organizational goals.

- Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.

- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.

- Leads recruiting and hiring efforts across direct team and broader organization.

- Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.

- Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

(ref:iimjobs.com)

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