IT Manager – Business Applications

Company : Shri Lakshmi Steel Suppliers (SLSS) – One of South India's largest steel product distributors and manufacturer of DuraStrong steel products.

Role Purpose

Own, manage, and continuously improve all enterprise business applications (SAP Business One ERP, Integrated Operations Portal, Integrated Sales App, Keka HRMS, and future e‑commerce platform). Drive end‑to‑end project execution—from idea, scoping, planning, build, integration, rollout, stabilization, to measurable results. Lead a small cross‑functional internal + vendor team to deliver reliable, scalable, and business‑centric solutions.

Key Responsibilities

1. SAP Business One Ownership

• Act as primary functional + techno‑functional authority across all SAP B1 modules (Financials, Sales, Purchase, Inventory, Production, MRP, Service, Fixed Assets, Banking, Costing, Approvals, Analytics).
• Lead enhancements, version upgrades, localization, GST compliance, and performance tuning.
• Maintain master data discipline, authorization matrix, change control, and audit readiness.

2. Integrations & Application Ecosystem

• Manage and optimize integrations between SAP B1, Operations Portal, Sales App, Keka HRMS, e‑commerce site, and future systems (APIs / Service Layer / ETL jobs).
• Define and enforce integration standards, error handling, logging, and data reconciliation processes.

3. E‑Commerce & Digital Enablement

• Support/drive e‑commerce platform roadmap (product master sync, pricing, stock visibility, order capture, customer self‑service).
• Ensure seamless order-to-cash and fulfillment flow into SAP.

4. Project & Delivery Management

• Convert business needs into clear BRDs / user stories, scope, timelines, resource plans, and risk logs.
• Use project management tools (e.g., ClickUp / Jira / MS Project) to maintain plan, milestones, dependencies, and status dashboards.
• Run stand‑ups, reviews, UAT cycles, go‑live checklists, and post‑implementation reviews.

5. Continuous Improvement & Automation

• Identify process gaps, manual work, data integrity issues; propose and implement automation (workflows, alerts, dashboards, RPA / scripts, reporting).
• Build KPI/BI requirement handover documents for analytics team.

6. Team Leadership & Stakeholder Management

• Lead, coach, and upskill internal application / support team.
• Coordinate with Finance, Operations, Sales, HR, Production, Logistics, and Management for priorities and adoption.
• Maintain clear communication, escalation, and expectation management.

7. Vendor & Partner Management

• Evaluate, onboard, and govern external implementation / support partners.
• Ensure SLAs for incident response, enhancements, and uptime are met.
• Control scope creep and cost; negotiate change requests.

8. Governance, Security & Compliance

• Enforce role-based access, SoD (Segregation of Duties), backup & recovery routines, patching, and performance monitoring.
• Support statutory / internal audits (GST, inventory, financial controls).
• Oversee documentation: configuration registers, interface maps, SOPs, user manuals, training material.

9. Incident, Problem & Change Management

• Establish triage process, root cause analysis, preventive actions, and release calendar.
• Maintain application health dashboard (uptime, backlog aging, defect density).

10. Reporting & Metrics

• Publish weekly / monthly dashboards on project progress, enhancement pipeline, SLA adherence, user adoption, integration success rates.
• Track ROI of key initiatives (cycle time reduction, error reduction, productivity gains).

Required Qualifications & Experience

• Bachelor's degree in IT / Computer Science / Engineering (Master's preferred).
• 8–10+ years hands‑on experience with SAP Business One (functional or techno‑functional) covering multiple modules and real project lifecycles.
• Proven record of end‑to‑end project delivery (scoping to benefits realization).
• Strong integration experience (SAP B1 Service Layer / APIs / JSON / REST, middleware, ETL, or similar).
• Exposure to HRMS (e.g., Keka) and mobile / web application integration.
• Working knowledge of e‑commerce workflows (catalog, pricing, inventory sync, order processing).
• Ability to read & guide on SQL queries (HANA / MS SQL), data validation, and performance basics.
• Practical understanding of GST, Indian statutory needs, approval workflows, and audit trails.
• Experience with project management & collaboration tools (ClickUp / Jira / Confluence / MS Project / Teams).

Technical Skill Set (Must Have)

• SAP B1 Core Modules & Configuration
• SAP B1 Service Layer / DI APIs / Integration concepts
• SQL (queries, joins, basic optimization), Data Mapping & Reconciliation
• Authorization, UDFs, Queries, Layouts / Print templates
• Change & Release Management, Documentation discipline

Technical Skill Set (Good to Have)

• Basics of Python / Power Automate / RPA for automation
• BI / Dashboard exposure (Metabase / Power BI / Crystal Reports)
• E‑commerce platform (Magento / Shopify / custom) integration experience
• Basic understanding of Azure / on‑prem hybrid environments
• Knowledge of HRMS data structures (attendance, payroll, org structure)

Core Soft Skills

• Strong communication (simplify technical topics for business users)
• Structured problem solving & root cause analysis
• Stakeholder alignment & expectation management
• Planning, prioritization, and risk management
• Team mentoring, delegation, and performance tracking
• High ownership mentality and bias for outcomes