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Manager, Business Application

4 weeks ago

Bengaluru, Karnataka, India Barracuda Full time

Manager Business System

As part of Barracuda's Business Systems team, you will have broad exposure to the entire Barracuda business along with the data and analytics to drive the organization's most critical strategy, decisions and operations. You will be responsible for the complex business processes and systems that revolve around order management and sales operations. This role reports into the Vice President of global Business Systems.

What you'll be working on

  • Identify, analyze, and improve upon existing business processes within the organization to optimize operational efficiencies and maintain a global process.
  • Responsible for direct interaction with stakeholders including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions across NetSuite, Boomi, and adjacent applications.
  • Accurately translate business requirements to detail-level system specifications
  • Engage with Technical Architects and Developers on technical strategy and designs to meet business needs
  • Work with Development, QA, and other teams to communicate, verify, document and test the desired functionality changes.
  • Manage multiple competing priorities through effective organization and communication.
  • Work within or across multiple project teams to ensure that blockers are resolved, and communication gaps are plugged quickly and efficiently.
  • Ensure quality and completeness of the finished product by participating in user acceptance testing, ensuring that acceptance criteria are met.
  • Acts as a thought leader to drive solutions

Experience and requirements

  • 5+ years of hands-on proven expertise in NetSuite administration or support
  • Strong working knowledge of adjacent Systems, MuleSoft /Boomi, Workday, Ironclad
  • Experience in managing production incidents, escalations, and change control
  • Comfortable with SQL, APIs, and data troubleshooting across systems
  • Understanding of cloud-based architecture and integration patterns
  • Bachelor's degree or equivalent relevant experience
  • 5+ years of hands-on experience documenting, researching, solutions and coordinating technical and business process solutions
  • Demonstrated understanding of sales and order process, systems, and domain data
  • Experience with Order Management in a two-tiered sales model
  • Experience with consumption-based Billing Platforms a strong plus
  • Business acumen of MSP's (Managed Service Providers) a strong plus

Skills

  • Self-starter and highly detail oriented, with a willingness to roll up your sleeves
  • An architecting mindset, attuned to creating highly efficient, clean and scalable processes
  • Strong project management experience
  • Exceptional communication skills, both written and oral
  • Highly professional team player who collaborates and problem solves in a highly matrixed cross-functional environment
  • Proven success working a highly collaborative, matrixed environment, with a track record of measurable business impact
  • Capability to demonstrate critical thinking and proven track record of positive change
  • Exceptional understanding of Agile methodology, Scrum, SAFe, and Agile tools
  • Strong competency in the Atlassian tool suite