L3 Java Technical Support Lead

3 weeks ago

Bengaluru, India Squareroot Consulting Pvt Ltd Full time

Job Title : Java Level 3 Technical Support Engineer

Location : Bangalore (Hybrid)

Experience : 8 to 10 Years

We are seeking a highly skilled and motivated Java Level 3 Technical Support Engineer to join our dynamic team. As the L2/L3 Team Lead in Technical Support, you will be responsible for providing leadership and direction to a team of technical support professionals.

This role involves overseeing issue verification, root cause analysis, and driving effective solutions.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to mentor and lead a team.

Responsibilities :

- Lead and oversee the verification and validation of reported issues for timely resolution.

- Spearhead root cause analysis and debugging procedures to identify and address underlying technical issues.

- Exercise authority in managing the severity, priority, and timelines for issue resolution.

- Take charge of configuration updates as required for system enhancements or issue resolution. Delegate infrastructure, service, or report job issues to the Network Operations Center (NOC) team for efficient resolution.

- Direct hotfix code development (Java and databases) and validation for code-related challenges.

- Collaborate effectively with the engineering team for resolution of complex code issues.

- Cultivate transparent communication with L1 support and upper management, ensuring a clear flow of information.

- Provide leadership and mentorship to the L2 support team, ensuring efficiency and effectiveness in issue resolution.

- Drive continuous improvement in issue resolution processes and ensure comprehensive documentation of procedures.

Expertise AND Qualification :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Total Experience of about 8 - 10 years, and leading the team from last 3 - 5 years.

- Proven experience in a technical support role, with a focus on issue resolution and team leadership.

- Strong knowledge of Java and databases, with the ability to direct hotfix code development.

- Excellent problem-solving and root cause analysis skills.

- Effective communication skills with both technical and non-technical stakeholders.

- Leadership and mentoring abilities to guide and develop the L2 support team.

- Commitment to continuous improvement and documentation of support processes.

(ref:hirist.tech)

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