Credit Wise Capital
2 weeks ago
Key Responsibilities:
- Design and deliver training programs for Sales (Two-Wheeler Loans, Car Loans, CV Loans) and Collections teams.
- Conduct Induction Training for new joiners on products, processes, sales techniques, and collection strategies.
- Develop training modules, manuals, and assessments tailored for on-ground teams and telecalling staff.
- Organize refresher trainings to bridge knowledge/skill gaps.
- Monitor performance metrics post-training and conduct feedback sessions with managers.
- Collaborate with Business Heads, HR, and Operations to understand training needs and customize content accordingly.
- Stay updated with RBI guidelines, compliance norms, and market practices to ensure training relevance.
- Coach underperformers through On-the-Job Training (OJT) and mentoring.
- Drive digital learning adoption through internal LMS or video-based learning where applicable.
Required Skills & Qualifications:
- Graduate/Postgraduate in any discipline (preferably with specialization in HR, Training, or Sales).
- 3-6 years of experience in Sales/Collections Training (NBFC/BFSI preferred).
- Strong communication, presentation, and facilitation skills.
- Ability to engage field and telecalling staff effectively.
- Experience in preparing MIS/reports on training effectiveness is a plus.
- Knowledge of local language(s) preferred depending on region of deployment.
What We Offer:
- A high-growth, entrepreneurial work environment.
- Opportunities to impact pan-India operations.
- Competitive compensation and benefits.
- A collaborative culture that supports learning and innovation.
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