L2/L3 Senior Service Desk Engineer

2 weeks ago

Vadodara, Gujarat, India EvenDepth Technologies LLP Full time

We are looking for a Senior IT Systems Engineer who is responsible for designing, implementing, and managing the organization's IT infrastructure. This role involves overseeing the day-to-day operations of servers, networks, storage systems, and cloud services to ensure optimal performance, scalability, and security. The Senior IT Systems Engineer will act as a technical expert, providing strategic recommendations and guidance on technology solutions, leading complex projects.

Key Responsibilities:

Systems Design & Implementation:

◦ Design, deploy, and manage server and network infrastructure, including Windows and Linux servers, virtualization platforms, and cloud environments.

◦ Develop and implement strategies for system optimization, capacity planning, and scalability.

◦ Evaluate and integrate new technologies to improve infrastructure performance and security.

Cloud Infrastructure Management:

◦ Architect and manage cloud solutions in platforms like AWS, Azure, or Google Cloud.

◦ Oversee cloud security and compliance, ensuring adherence to best practices and regulatory requirements.

Network & Security Management:

◦ Design and implement robust network solutions, including firewalls, switches, and VPNs.

◦ Monitor network performance, identify bottlenecks, and troubleshoot connectivity issues.

◦ Establish and maintain security protocols to protect systems from threats and vulnerabilities.

System Monitoring & Maintenance:

◦ Proactively monitor system performance, security, and availability using tools like Nagios, SolarWinds, or Splunk.

◦ Perform regular system updates, patch management, and backups.

◦ Troubleshoot complex technical issues and develop solutions to minimize system downtime.

Project Management & Technical Leadership:

◦ Lead and execute IT projects, including system upgrades, migrations, and cloud implementations.

◦ Collaborate with cross-functional teams to define project requirements and timelines.

◦ Mentor and provide guidance to junior engineers and support staff.

Documentation & Reporting:

◦ Create and maintain detailed documentation of system configurations, procedures, and policies.

◦ Provide regular status updates and reports to stakeholders on system health and project progress.

Qualifications:


• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).


• 8+ years of experience in IT systems engineering, administration, or related roles.


• Extensive experience with Windows and Linux server environments.


• Proficiency with cloud platforms such as AWS, Azure, or Google Cloud.


• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs).


• Experience with virtualization technologies (VMware, Hyper-V).


• Expertise in IT security best practices, firewalls, and data protection.


• Proven ability to lead complex technical projects from concept to completion.

Skills & Competencies:


• Strong problem-solving and analytical abilities.


• Excellent communication and interpersonal skills.


• Ability to work independently and manage multiple priorities.


• Proven leadership and mentoring capabilities.

Preferred Certifications:


• Microsoft Certified Systems Engineer (MCSE)


• AWS Certified Solutions Architect


• VMware Certified Professional (VCP)


• Cisco Certified Network Professional (CCNP)


• Certified Information Systems Security Professional (CISSP)

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