Technical Support Executive

3 weeks ago


New Delhi, India INTINERI INFOSOL PRIVATE LIMITED Full time

Job Description: Technical Support Executive

Location: New Delhi


Job Duties:

1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.


2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.


3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.


4. Escalating Issues : Escalating unresolved issues to appropriate management or departments for further action.


5. Follow-up : Conducting follow-up with customers to ensure issues are resolved to their satisfaction.


6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.


7. Reporting: Completing call logs and generating relevant reports for management



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