Customer Service Manager

4 days ago

New Delhi, India Hitachi Hi-Rel Power Electronics Full time

Job Title: Service ManagerLocation: Hosur, TamilnaduEmployment: Full timeExperience: 7-10 Years of relevant experience in DG Set, and Electrical SwitchgearEducation: Diploma / B.E. in Electrical, Electronics or other related branches.Key Responsibilities:- Lead and manage a team of site/service engineers across multiple locations or projects. - Oversee operation and maintenance of DG sets (Diesel Generators), HT & LT panels, transformers, and switchgear systems. - Ensure accurate interpretation of electrical wiring diagrams and effective troubleshooting of faults. - Supervise handling of various circuit breakers (ACB, MCCB, MCB, etc.) and ensure safety compliance. - Drive customer satisfaction by ensuring timely query resolution, proactive communication, and service excellence. - Manage and monitor Annual Maintenance Contracts (AMC), ensuring SLA adherence and client retention. - Coordinate with internal teams, vendors, and clients for smooth service delivery and escalation handling. - Maintain service documentation, reports, and performance metrics for internal review and client audits.Preferred Skills:- Strong technical foundation in electrical systems and power distribution networks. - Working knowledge of UPS systems, battery chargers, and Variable Frequency Drives (VFDs). - Proven ability to lead teams, delegate tasks, and mentor junior engineers. - Excellent communication and interpersonal skills for client interaction and team coordination. - Familiarity with service planning, AMC lifecycle, and customer support protocols.Qualifications & Experience:- Diploma or Degree in Electrical Engineering. - 7–10 years of experience in electrical service operations, with at least 3–5 years in a supervisory or managerial role. - Experience in industrial, facility management, or manufacturing setup preferred.Benefits:- Best in-class working environment. - Best in-class salary. - Awards & Recognition. - Festival celebration.

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