Customer Service Manager
3 hours ago
Job Description
Inviting dynamic and experienced Customer Service Manager to be part of our team at Entab Infotech Pvt. Ltd.
We are looking for an experienced relationship client growth partner, who is passionate about enhancing our customer experience and dedicated to fostering a positive customer experience. If you are an empathetic individual, willing to put yourself in our customers shoes, and passionate about solving their issues for the best possible experience, you're the perfect match for us.
We provide a competitive compensation package, including perks and opportunities for career advancement. We are committed to diversity and equal opportunities and encourage candidates from all backgrounds to submit their applications.
Your role
- Actively establish and maintain positive relationships with existing clients by providing exceptional customer service, listening to their needs, and addressing their concerns.
- Manage client accounts and act as the key point of contact from the company.
- Conduct in-depth market research and analysis to understand the client's needs, preferences and trends in the industry.
- Collaborate across departments such as sales, marketing and product development to ensure that the client's needs are being met.
- Generate new business and revenue opportunities through cross-selling and upselling.
Your responsibilities
- Identify client demands and develop strategies to meet them.
- Find key personnel in client companies to establish profitable relationships.
- Approach potential customers to cultivate fruitful relationships.
- Support high-quality sales, supply and customer service operations.
Required skills and qualifications
- At least 5 years of experience in customer service, sales, account management or a related field.
- Excellent analytical skills and can analyse data and market trends to identify business opportunities and make informed decisions.
- Ability to build and maintain positive relationships with clients, demonstrate empathy and manage conflicts effectively.
- Fluent in English, Hindi and at least one regional language.
- Possess a sense of customer service and are a team-oriented individual.
- Must have large team handling experience
Preferred skills and qualifications
- Bachelor's degree in business, finance, marketing or related fields.
- Proven experience in customer-facing roles like customer service or sales.
- Relevant certifications such as Certified Customer Experience Professional (CCEP), Certified Financial Planner (CFP).
- Familiarity with customer relationship management (CRM) software.
- Strong interpersonal, problem-solving and negotiation skills.
- Excellent communication skills, both written and verbal.
- Strong organisational and planning skills.
- Willingness to travel for client meetings and conferences when required.
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