Assistant Manager
3 weeks ago
Financial Outcomes Responsible for Operational Delivery Customer Management and Communication Leadership & People Management Cross Functional Activities Process Improvement Planning Continuous improvementCustomer Service The role will be required to manage and lead teams monitoring all quality processes for the SSC. The role would be measuredon the overall effectiveness of the quality assurance process. The Job holder would need to ensure adherence to InternalControls and SOX Compliance norms relating to the quality assurance process.Internal Processes Liaison with the Process excellence team and Leadership team in establishing the strategic direction and 3–5-year plan for theQA team within the shared services center Manage the implementation of initiatives to improve the organizational effectiveness of the service delivery team Liaison with SSC Leadership in designing dashboards and metrics to track the ongoing performance of the service deliveryteam Manage the evaluation of QA measures set for the service delivery team on a periodic basis Ensure a change-controlled version of the service delivery organization is managed and kept up to date as the organizationevolves Liaison with Sr Delivery Managers and HR team to identify relevant initiatives for service delivery staff to enhance theirdelivery capabilities Supervise quality team in carrying out periodic assessments on the service delivery team Provide inputs to the Leadership team in developing new KPIs and SLAs to increase organizational effectiveness of servicedelivery team Conduct periodic reviews with Service Delivery Leadership team to discuss quality assessments Participate in accuracy improvements, productivity improvements, customer satisfaction projects Execute cross functional projects to ensure the end-to-end process is operating at a required level Review global execution and performance summary Assess upcoming business changes impacting service Lead from the front in the root cause issues and resolution priorities using DMAIC, SIPOC approachesInnovation and Learning Transformation team to identify service quality improvement opportunities and collaboratively implement the initiatives VMO Lead to manage vendor relations, quality and service delivery IT on automation / digitization initiatives for the processWhat are the Critical success factors for the Role? Qualification – Postgraduate in Finance and Accounting, MBA/PGDBM 8+ years of relevant experience, 4-6 years experience in Quality or Process Excellence in Finance domain Certification in Lean Six Sigma, Experience in implementing green belt is must have Ability to create frameworks to manage performance, escalations, service delivery challenges Experience in identifying process improvement requirements Ability to define and drive customer satisfaction metrics and KPIs Ability to drive compliance to defined governance processes and mechanism Experience in identifying process improvement requirements Experience in a SSC/ BPO/ KPO What are the Desirable success factors for the Role? Sound knowledge of MS Visio, MS Project Plan & project management tools Fluency in English (both written and oral) Ability to be flexible with job duties and scope of work Ethically sound and responsible Excellent communication skills Excellent decision making and analytical skills Ability to communicate finance information with non-finance employees Ability to manage a team effectively and efficiently
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Assistant Manager
3 weeks ago
New Delhi, India GramPro Business Services Pvt. Ltd. Full timeWe Are Hiring: Assistant Manager for a Reputed NBFCLocation: Kadri (Mangalore), Kalidsa Road (Mysore), Koramangala (Bangalore)About the Role:Join a reputed NBFC as an Assistant Manager and play a key role in branch operations, sales, and client servicing. You will support the Branch Manager in achieving business targets, driving client acquisition, and...
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Assistant Manager
3 weeks ago
New Delhi, India GramPro Business Services Pvt. Ltd. Full timeWe Are Hiring: Assistant Manager for a Reputed NBFC Location:Kadri (Mangalore), Kalidsa Road (Mysore), Koramangala (Bangalore) About the Role: Join a reputed NBFC as an Assistant Manager and play a key role in branch operations, sales, and client servicing. You will support the Branch Manager in achieving business targets, driving client acquisition, and...
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Assistant Manager
3 weeks ago
New Delhi, India VINS Bioproducts Limited Full timeWarehouse Assistant Manager – Job Description Overview The Warehouse Assistant Manager supports the Warehouse Manager in overseeing daily operations, ensuring efficient inventory management, staff supervision, and compliance with safety and quality standards. ️ Key Responsibilities Assist in planning and executing daily warehouse operations. Supervise...
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Assistant Manager
1 day ago
New Delhi, India KHETRI TRUST Full timeAssistant ManagerCompany DescriptionTheKhetri Trust, established in 1987, is an educational NGO in India dedicated to promoting education and preserving heritage. We provide scholarships, support educational institutions, and advocate for equal access to education. Education is our key to unlocking potential, fostering innovation, and building a brighter...
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Assistant Manager
2 weeks ago
New Delhi, India SVF Entertainment Full timeJob Title: Assistant Manager – ITJob Type: On-siteLocation: KolkataAbout UsSVF Entertainment is a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media.Role:We are looking for a dedicated person to manage and support...
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Assistant Manager
3 weeks ago
New Delhi, India Ferty9 Fertility Center Full timeDepartment: Contact CenterLocation: SecunderabadReports To: Head of Contact CenterIndustry: HealthcareExperience Required: 6+ YearsCompensation: ₹10 – 12 Lakhs Per Annum (Based on relevant experience)Position SummaryWe are seeking a highly experienced and results-oriented Assistant Manager – Call Center Sales to support and lead a high-performing sales...
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Assistant Manager
1 day ago
New Delhi, India TP Full time⚖️ Job Title: Assistant Manager – Legal (Criminal Litigation)Location: [Malad, Mumbai] Employment Type: Full-Time Department: Legal & ComplianceJob Summary: We are seeking a qualified legal professional with strong expertise in criminal litigation to join our legal team as an Assistant Manager. The ideal candidate will hold a valid Bar License and have...
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Assistant Manager
4 weeks ago
New Delhi, India Policybazaar.com Full timeAbout the JobAs an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction. You will be responsible for managing a team, optimizing sales performance, and collaborating with clients to achieve business objectives. This role...
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Assistant Manager
3 weeks ago
New Delhi, India Policybazaar.com Full timeJob Description:- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day...
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Assistant Manager
3 weeks ago
New Delhi, India Policybazaar.com Full timeJob Description:-- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction - Insurance Sales - Establish & Manage Relationships / Engagement with the Clients. - Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to...
