Assistant Manager

2 days ago

New Delhi, India Policybazaar.com Full time

Job Description:- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle sales pressure Excellent verbal and written communications skills Strong external and management reporting skillsISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function HeadDesired Skills and Experience-Must have experience into managing a telesales team of 50-60 people Must have on papers experience as a Assistant Manager with direct reporting of Teamleaders. Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Insurance Sales Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria Demonstrated language fluency inEnglish, Hindi & BengaliWhat do we offer? Endless growth opportunities GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC

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