Support Analyst

2 weeks ago

New Delhi, India Mars Data Insights Full time

Job Title:Application Support Analyst - L1 & L1.5 (SAP modules) Experience: 2+ yrs Job Type: Fulltime / Hybrid Location: Pune Notice Period: Immediate to 15 daysKey Skills:SAP Certified Technology Associate & SAP Certified Development Associate. ITSM - Incident, Problem, Change Management, Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM ,ITIL certification, Interface knowledge with SAP and Non-SAP systems, SM35.Project contextWe are seeking a six month to 2 years experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing Non-regression test. 24x7 - This role demands to work in monthly rotational shift (Follow the Sun hours (US, EU, Asia) adaptation)Objectives of this roleProvide level 1 support in the areas of SAP with basic knowledge of transaction codes Provide technical support, training and troubleshooting to end-users for SAP. Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc Basic bug fix and troubleshooting of failed jobs Re-run of the jobs which are ended up in error Collaborate with clients to make them understand of SM and level 1 activities Perform Non regression testing during the monthly releases.Education and experienceBachelor’s degree in computer science, Information Technology or a related field. 0.5 -2 years of experience in supporting SAP functional areas. Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules. Interface knowledge with SAP and Non-SAP systems. ITIL certificationSkills and behavioral competenciesRelevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate. Aware of the latest SAP technologies, tools, and best practices Excellent communication and interpersonal skills. Ability to work individually and collaborate with a team. ITSM - Incident, Problem, Change ManagementWhat’s in it for the candidateBe part of and contribute to a once-in-a-lifetime change journey Willing to be part of a team that is going to tackle big bets Have a fun and work at a high pace Be part of a forward-thinking company committed to innovation and excellence. Work in a collaborative and inclusive environment that values diverse perspectives. Contribute to actions that have a meaningful impact on advancing humanity.Submit your resume to hr@marsdata.in

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