Technical Support Analyst

4 weeks ago

New Delhi, India Travel & Payments Full time

Company DescriptionTravel & Payments, based in Singapore, is a trusted payment consulting and advisory firm dedicated to simplifying the complexities of payments for businesses. We offer tailored services ranging from Payments Strategy Development to Cost Optimization and Negotiation Strategy. Our founding partners, Vishal and Sheue Chee, bring a combined experience of 33+ years from top-tier organizations including VISA, CIMB, and Uber. With a wide network of payment professionals, we support payment initiatives within the APAC region, addressing specific challenges in markets such as India, Taiwan, South Korea, Japan, China, and SEA.Client DescriptionThis role is being hired for a client - Yuno (y.uno), which is a Argentina + Colombia based company having raised more than 35M USD so far. This role is to support their client facing teams with Level 1 Tech support. Do note this is not a B2C but a B2B tech support role and superior communication is a mandatory requirement.Role LogisticsThis role will be contracted by Travel & Payments Consulting Services Pte Ltd (Singapore) and executed (you will be on the payroll of) by Mitt Arv Technologies Pvt Ltd, India - which is a subsidiary of Travel & Payments. The client you'll be working for is Yuno, as described aboveRole DescriptionThis is a full-time on-site role for a Technical Support Analyst located in Hyderabad. We’re looking for curious, driven individuals to help us lead the payment revolution. If you are a Customer Support Analyst, ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution. As a Customer Support Analyst you will be part of the Implementation & Technical Account Manager Team.- Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. - Prevention of critical incidents before they impact clients. - Provide data-driven insights and propose improvements, positioning the NOC as a strategic team. - Create standardized processes that ensure operational excellence and enable scalability. - Ensure continuous operational coverage with well-defined shifts and seamless handovers.Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.Qualifications- Basic knowledge of monitoring tools - Basic experience coding (scripting or debugging simple issues) - Experience providing first-level technical support to customers - Familiarity with APIs and how to assist users with basic integration or connectivity issues - Strong customer empathy and service-oriented mindset - Passionate about technology and eager to learn new tools and systems - Analytical and problem-solving approach to technical issues - Fluent in English

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