Dotnet support analyst

4 weeks ago

New Delhi, India People Prime Worldwide Full time

Our client is a Technology Services provider involved in developing Software Products and providing services to customers. The Company is related to a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries. Job Title :Application Support Analyst(.NET With C#,Angular) Job Locations :Hyderabad Experience : 2+ Yrs Employment Type : Full time Notice Period : Immediate joiner Responsibilities:Application Support Analyst Providing Technical Support to Level 1 and Level 2 Singapore Application Support Team, and to clients when required on the HRIQ Application Software Root Cause Analysis and Troubleshooting of the functional/technical Product Queries escalated Debug the Web Application Software in ASP.NET, VB.NET, SSRS, C#.NET, APIs and Mobile Applications in Xamarin, MAUI, C# and Microsoft SQL Server. Perform Data fixes, Technical Bug fixes and Configuration fixes as assigned by Reporting Manager Work with the Core Development team for enhancements/Customisations. Learn the software and business processes for the respective application. To handle issues by responding in a timely manner in accordance with the Priority and Severity. Implementations of new application releases, adhering to the best practices of the release management process. Maintaining and updating technical documents and procedures Provide back-up to the Level 1 Support Communicate and work closely with the Application Support Team and Software Development Team at a local and international level. Logging of tickets and all transaction on the Support ticketing tool Requirements: Strong understanding of software applications and systems Proficiency in troubleshooting and problem-solving Excellent communication skills and ability to work in a team Extensive Knowledge and skills of SQL databases and scripting languages Knowledge and Skills in ASP.net, VB.net, C#.net, javascript, jquery to debug the applications Experience in customer support or technical support roles Bachelor's degree in Computer Science or related field Excellent troubleshooting and communication skills.

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