Quality Analyst

3 weeks ago

Morādābād, Uttar Pradesh, India Medvarsity Full time

Job description

Job Title: Quality Manager – Sales, Marketing & Support (EdTech Healthcare)

Role Overview

We are looking for a meticulous Quality Manager to own and elevate customer-facing excellence across our Sales, Marketing, and Support departments. You'll design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities

  • Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM (or equivalent) workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.

Qualifications & Experience

Criteria

Requirement

Education : Bachelor's degree in Business, Healthcare, or related field; MBA preferred

Overall Experience 10 – 15 years in quality management roles supporting multiple customer-facing teams

CRM Expertise : 3+ years hands-on experience with Zoho CRM or similar platforms

Team Scale : Exposure to quality oversight for 100+ team members

SOP & Training : Proven track record in drafting SOPs and delivering large-scale training

Analytical Skills : Strong competency in data analysis, Excel, and dashboard tools

Industry Background : Experience in EdTech or Healthcare domains is a strong plus

What We Offer

  • A mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and a seat at the strategic table
  • Competitive salary, benefits,
  • Continuous learning and leadership development opportunities

Ready to raise the bar in healthcare education?

  • Quality Assurance Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQualityAnalyst Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:Quality Analyst Job Description We are seeking an experienced and skilled Quality Analyst to join our team. The ideal candidate will have a strong background in quality assurance and the ability to effectively analyze data to improve business outcomes.The successful candidate will be responsible for auditing calls, chats, and email interactions to...

  • Data Quality Analyst

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeMachineLearning Full time US$ 960 - US$ 2,400

    AI and Machine Learning SpecialistThis freelance task-based role is designed for individuals seeking supplemental income. The ideal candidate will have strong logical and analytical skills to assess data and provide valuable insights.The main responsibilities include reviewing data, assessing its quality, and providing actionable recommendations for...

  • Unlock Career Opportunities Across Mortgage and Quality Departments

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Multiple job openings are available across various roles in mortgage and quality departments.Available Positions:Mortgage UnderwriterChargeback Quality Senior Team LeadChargeback Quality AnalystMortgage Quality AnalystVarying levels of experience are required for different roles, but candidates must possess relevant skills and expertise.Key Skills Include:...

  • Senior Quality Assurance Expert

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,50,00,000

    About the Role"> We are seeking an experienced Senior Quality Analyst to join our Insurance process team. ">">Key Responsibilities:">">Monitor calls, evaluate agent performance, and provide constructive feedback.">Ensure compliance with process guidelines, quality parameters, and regulatory requirements.">Conduct calibration sessions with team leaders and...

  • High-Quality Software Professional

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQuality Full time ₹ 18,500 - ₹ 25,500

    Guidewire TesterAt innova-esi, we are seeking a skilled Guidewire Tester to join our team.Key Responsibilities:Analyze business and functional requirements for Guidewire applications.Design, develop, and execute manual and automated test cases.Perform end-to-end testing of Guidewire modules including integrations and data flows.Conduct defect tracking,...

  • Insurance Quality Assurance Leader

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQuality Full time ₹ 18,00,000 - ₹ 23,00,000

    Job OverviewWe are seeking a seasoned Quality Assurance Team Lead to oversee our quality assurance function and manage high-performing teams. This leadership role requires strong analytical skills, insurance domain expertise, and the ability to work closely with stakeholders across geographies.About the Role:Manage a team of experienced Sr. Quality Assurance...

  • Software Quality Analyst Professional

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:We are seeking a detail-oriented and proactive Quality Assurance professional to ensure the quality of products and solutions through manual and/or automated testing.The ideal candidate will be responsible for designing, developing, and executing test cases (manual and/or automated), identifying, logging, and tracking defects, and...

  • Data Analyst and AI Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBeeData Full time ₹ 18,00,000 - ₹ 25,00,000

    Data Analyst and AI SpecialistWe are seeking a talented Data Analyst and AI Specialist to join our organization. This role will involve working with data, analytics, and artificial intelligence technologies to extract insights and develop predictive models. Key Responsibilities: Business understanding, Data understanding/preparation, Modeling, Evaluation...

  • Quality Assurance Expert

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeAutomation Full time ₹ 10,00,000 - ₹ 15,00,000

    We are seeking an experienced Quality Assurance professional to ensure the quality, functionality, and performance of our Salesforce applications.Responsibilities:Develop detailed test plans, test cases, and test scripts for Salesforce FSC implementationsLead design and development of automated test frameworks and scripts using tools like Selenium, Provar,...

  • Mathematical Analyst

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeMathematician Full time ₹ 8,00,000 - ₹ 12,00,000

    Mathematical Analyst PositionA mathematician with strong analytical and problem-solving skills is needed to analyze complex mathematical data.The ideal candidate will have experience in relevant field, with a strong foundation in statistics and probability. Proficiency in C/C++/C# programming, Python, and Microsoft Excel is required. Experience with shell...